Pet Palace

• 8c4075d5481d476e945486754f783364@sentry.io

Sahara Fuery

I used Fetch many times, Gina was my cat sitter and my cats LOVED her, we are new to the area and I was so happy that we were able to find someone to watch our two kitties, who you can see in the photos! We hired them from August 3rd to August 11th and Paulette, the owner, was the one who watched them. We were so happy to have the owner take over for Gina, but it was the worst experience we have ever had and I have spent the entire last month trying to get this fixed. Our last visit was at 7:30 pm on August 11th and we returned at 6:00 am on August 12th. When we arrived our cats had no water at all, they have a large fountain and it was completely empty. What if I didn't get home until later that night? Their litter box was also almost empty, instead of the 3 inches we left it with there was only about 1/2 inch of litter, while the giant tub of litter was right outside the bathroom door. I leave a note detailing instructions, nothing complicated, but I don't believe it was ever read, cans were put in the open recycling instead of a closed garbage where we put them for safety. None of my outside plants were watered, the cats treat container was broken and just left on the counter, where the cats could get it. No one reached out to me the entire time I was gone to ask any questions at all. Gina would text me each time she visited, while I know that was extra it was appreciated. Honestly I would think that a trainee came into my home, not the owner of the company. I never write things like this but it was appalling . I have now spent the past MONTH trying to reach some sort of solution to this issue. I have emailed them 8 times, no response, and I know that they check the email because they have chose to text me, but then not respond to any emails. I texted them, I only asked for a partial refund for how honestly horrible the service was, but have got nothing back. I have never been treated this way I have no idea what is going on with this company. I travel 3-4 times a year and have hired Fetch for every trip, but never again. I am honestly so hurt and disappointed that they would treat my cats this way after I trusted them in their care and then never rectify the situation. I will NEVER use them again and warn others against using them. I spent a month trying to fix this so I don't have to be that person writing a bad review, but here we are.

Michael Lamanna

Fetch! has been such a great service on our past few trips. We have had Monique and Adrienne help out. They take such great care of my cat and it gives me great piece of mind that she’s safe and happy. - They do a mini consult to meet the pet and go over the details of their visits. - for my pet, they clean the litter, refresh the water, refill the food, give snacks, and play/snuggle - after the visit you get photos from the session and a journal - they will even bring in delivery packages and cans, no problem!

Lanie Donque

Highly satisfied and very happy with this company. Monique did a fantastic job cat sitting our two furbabies. She took notes of our instructions and gave us peace of mind making sure that our kitties are going to be safe and sound. She kept us posted in every visit and we love her regular journals and updates regarding her latest adventure with our cats. She is very prompt, thorough, and most of all, very caring and loving to all animals. We highly recommend Monique, her mom, and the entire Fetch! Pet Care.

Erin Seger

Very easy to schedule pet sitting and the sitter is always responsive. They provide great care to my cats when I am out of town. I've been using them for the last few years anytime I am out of town and I have never had an issue. I would and have recommended them to friends.