Petsecure Pet Insurance

petsecure is the worst company ever! They increased the monthly payment after 1 year and when i called to cancel what a drama! I called and the customer service guy told me I have to write an email to cancel, he can't cancel by phone call that's already weird. And when i was trying to talk, the guy kept talking over me to ask me to stay, that was very rude. Then I sent an email, no reply, I called back 2 days later they guy told me I need to put my pet's name and my name and reason to cancel, I did, no reply again. Then I called back again after 1 week the guy told me i need to include policy number, why you didn't tell me everything the first time i called? I guess they want to extend as long as possible so they can charge you 1 more month. Also the guy told me every time i should receive an automatic reply email which i never received. After it's finally canceled they charged 1 extra month so at the end I got charged 2 extra months since the first time i contacted them to cancel. It's just a company to make money of pet's owners, very disgusting

$300 max a year for my dogs dental is ludicrous. My vets estimated cost was 5k for a root canal(ludicrous as well), 300$ doesnt make a dent in that. Anytime you move they increase the price of your monthly cost as well, citing higher premiums in that area... I moved less than a Km away... I bet if i changed my address back to where i was living they would charge me more again. Not worth the money, think hard before signing up with this company.

I called at end of November 2024 to cancel my.membership I figured that was that but no they tried to bill me December 4th & 15th AFTER I had already cancelled my membership then I got an email that confirmed feb 4th my membership was cancelled and after that an email that stated I owed them 130 and something odd cents. It didn't make sense as I shouldn't of not only been billed for a December membership but twice in one month?, I called the collection agency I emailed pet secure gave them the proof it's like people here don't know how to do their job apparently they put you on a que to have your membership cancelled which doesn't make sense and they continue billing you until they eventually get to you. I went with them because their online adds promoted no exam fees medication covered and when it came time for me to file they explained; it's only for emergencies. Hence why i explained to the gentleman on the phone at the end of November 2024 why i wanted my membership cancelled i have filed a report with the BBB beware of this company go with your vet i pay the same amount petsecure was charging me and I only have to pay a small exam fee & they don't hide anything from me they're honest.