PH Digital

We engaged Powerhouse for digital marketing services across NZ and AU markets. Unfortunately, our experience has been disappointing and we feel misled in several areas. After pausing our Australian campaigns in early 2025, Powerhouse continued to bill us for AU services. We later discovered they had internally reallocated our contracted hours to unapproved “strategy work” without consulting or informing us — despite the contract clearly stating that new or additional work must be formally proposed and approved in writing. When we raised concerns, we were told it was our responsibility to formally terminate services (which had never been clearly communicated as required) — while Powerhouse simultaneously failed to follow their own processes, including internal communication breakdowns and no cost minimisation during the service pause. To date, no refund has been offered for months of AU services already paid for but not delivered. While they have agreed not to charge us going forward, the approach has been selective, unaccountable, and not in line with what we would expect from a professional agency. We’ve lost trust in the service and would caution other businesses to read contracts carefully and monitor billing closely. We cannot recommend Powerhouse based on our experience.

Been working with PH for almost a year now and the team have been an absolute pleasure to work with. Yogin is the strategist I worked with for the past few months and he has been extremely knowledgable and always quick to reply to any questions. The strategy PH constructed has played a large part in structuring Beaufort's growth plan. Looking forward to working with more of the team going forward!

The Powerhouse agency has been handling the digital marketing for my electrical business EMS Electrical Services. Powerhouse Marketing made sure the transition from my previous agency was smooth. So far I have been astonished with the performance of their team especially Kirsty. This company is honest and open book, leagues ahead of the typical smoke-in-mirrors tactics that many other agencies try.