Piedmont Wildlife & Pest Management

Billy always does a great job. Very meticulous and a very nice person. I look forward to seeing him when he comes to do the work.

I've used venture pest control for several years for all pest related issues as well as rodent control. Recently we started seeing mice/rat droppings so we called them to come out. A different technician came out to evaluate and to put the baits in the attic as well as outside. Upon checking the outside bait boxes it was empty which caused an issue in the attic with mice/rat/chipmunk where we have to clean all the droppings and there were a lot. Technician that came out today was honest and I appreciated him being truthful and it made sense since we had no issues past 8 years until now. When I called Venture, spoke to Quentin first and without confirming with other technicians he started making excuses and kept saying the baits were refilled, then I spoke to Catie she also made the same assumption without taking responsibility. We've never had rodent droppings until now and we have to spend money and time to get our attic cleaned and get electrian to fix wiring since they chewed up bathroom light wiring. Both made no attempt to try to resolve the issue nor try to confirm with the technician who came by 04/28/25 @ 4:47pm and left at 5:16pm. They don't know we have several ring cameras outside the house and I watched over and over just to make sure and the baits were NEVER REFILLED. I couldn't believe how they didn't want to take any ownership or responsibility whether this was an honest mistake or not. This was totally preventable of baits were refilled but they refused to own up. Catie hung up the phone and said they are closing my account. They've already charged me for the quarter so they can't legally close my account unless provide me a refund. They even raised quarterly fee without notice from $108 to $118. Be aware of this company, there are plenty of honest and good pest control companies who will do the right thing for the customers.

The employees are very polite, professional, and knowledgeable with recommendations up front. The company only provides free termite inspections for existing (paying) customers so I had to start regular pest service before getting termite inspection & service quote. A bit annoying but I was planning to get both services anyway so it worked out ok in the end. Happy to employ another local, family owned business.