Polo Ralph Lauren Factory Store

Dumb customer service by cashier. Rude and no willingness to help. Came here to return a white polo shirt I bought from Camarillo outlet LA. It was labeled as men’s large but fit like a small. Turns out I was sold a women’s shirt. Easy mistake — but the way I was treated trying to return it? Totally unacceptable. The cashier (said her name was Rachel, but receipt says Rocio) clearly had no interest in helping. She couldn’t even be bothered to check my correct receipt until I insisted. She acted like I was lying or trying to scam the store, dismissing me just because there was no price tag — even though I had receipts. Zero effort to match item codes. Zero initiative. And when I pointed out that the sizing was clearly off, she gave me a sarcastic “they both say large” like I was an idiot. I had to basically force her to call the manager. The manager figured out in two minutes what she couldn’t in twenty — that it was a completely different item category. The return went through once he got involved, no thanks to her. Honestly, the attitude, the laziness, the way I was made to feel like a problem instead of a customer? Not okay. I’ve spent over a grand this month alone at Ralph Lauren this month and got treated like I was making the whole thing up. If I hadn’t pushed, nothing would’ve happened. SHE NEEDS RETRAINING BADLY. Even had the audacity to teach the guy next to her on how to do things. LOL.

I would give zero stars if I could. Kindly asked an employee to get me a jacket that was all the way up at the top shelf & she rudely told me that there were hooks over by the jackets & for me to take the hook and grab the jacket myself. I had to grab a set of stairs climb the ladder with the hook while she was just there pretending to be busy. At checkout the cashier didn’t say a word to me or my in-laws. Not one word! No hi how are/did you find everything ok/didnt tell us the total was completely mute the whole time. Worst customer service, what if I fell from the ladder? They are used to doing this and is their job. Absolutely ridiculous & unacceptable!!!

Great selection and prices were good. Everything I tried on fit well and I purchased. Very helpful and friendly staff too.