Pre Owned Watches - Sell Luxury Watch

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Sean Corroon

I had an exceptional experience at the Audemars Piguet boutique in Dubai Mall and want to extend a sincere thank you to Abdul, Petra, and Mauricio for their outstanding customer service. From the moment I stepped in, they made me feel genuinely welcome and took the time to engage in a thoughtful conversation about the brand’s heritage and craftsmanship. They were incredibly knowledgeable and passionate, patiently walking me through the details of various models, letting me try on several pieces, and ensuring I felt informed without ever being rushed or pressured. It was a truly memorable visit, and their hospitality and professionalism made it even more special. Thank you once again to Abdul, Petra, and Mauricio for going above and beyond — it’s clear they genuinely care about both the watches and the people who come to experience them.

Pavel Astakhov

Absolutely useless in creating an application for AP watches in Dubai, as the boutique managers constantly forget the information for the order. If you try to make an order, they will simply ignore and try to sell a huge number of unclaimed AP watches from the storage. It is better to go to Switzerland and buy directly in 3 days of the order, as the official AP manufacturer don’t know anything about the boutique in Dubai Mall.

Shenika Mohomad

I had a truly disappointing experience today at the AP boutique in Mall of the Emirates. I visited the store to inquire about the price of a watch that caught my interest, but from the very beginning starting with the security at the entrance and followed by the sales staff I was met with dismissive and unprofessional behavior. It was clear that I was being judged based on the way I was dressed. Just because I wasn’t wearing luxury-brand clothing, the staff seemed to assume I could not afford an Audemars Piguet timepiece. This kind of shallow and prejudiced attitude is completely unacceptable especially from a brand that claims to represent prestige and excellence. I have visited many other luxury brand boutiques and have always been treated with respect, regardless of my attire. This experience at AP was not only disappointing but also degrading. After the visit, I checked online and saw that I’m not the only one many others have shared similar experiences with this particular store. If this is how the brand continues to treat potential customers, it will undoubtedly damage its reputation and drive people away. No one wants to spend a large sum of money where they are not respected or valued. I sincerely hope the Mall of the Emirates management and Audemars Piguet’s leadership take this feedback seriously and provide proper training to their staff. Luxury is not just about products it’s also about customer experience, and unfortunately, this location is failing at that.

Yazan

I have visited this boutique at least a dozen times in the past year. Every single one of those visits has been a very pleasant experience. I also had my watch serviced through this boutique, and the communication and customer care are second to none. Special thanks to AP and, most importantly, the amazing team that works at this boutique especially Mehrez, who ensures that each one of my visits is remarkable.