PURE Property Management of Texas

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Morgan R

Management scammed tenants upon move out. Management requested that they have the lawn mowed and house cleaned. Both services were paid for by the tenant, with proof sent to management. Still charged the tenant a cleaning fee of $250 and $80 for the lawn. Even with proof given tenant has been waiting for two months to receive a refund. Tenants will be getting lawyers involved now, since management is withholding these funds. They also charged over $300 for "touch up paint" which tenants chose not to dispute however is clearly excessive. So as a warning to future tenants, we have been trying to contact management for months with only hearing "we will get back to you." They do not communicate, and charge exorbitant fees to their tenants.

Joanna Peacock

So far my experience with Pure Property Management has been pleasant. For the past 8 years I have rented with the same landlord/owners and they were amazing so I was nervous about the switch. But things seem to be off to a great start! Joyce has been so kind and very helpful. I am an over thinker and sometimes indecisive and she has been so patient and supportive throughout this process. I hope my experience continues to be exceptional! Thank you Joyce!

Iliana Luquin

Terrible service. When I signed the rental contract, they were very friendly. After every problem with the house, they just tell you to look at other departments because it's not with them. They insisted on calling and emailing me for the pool key for about two months. On July 1st, the storm damaged the roof, and it's been over two months, and they haven't fixed it. I have a hole in my living room, and they don't even have a date. I recommend that you sign your contracts directly.

Dawn Clark

8/2025: Updated Review for Pure Property Management I’ve decided to update my review, as the new manager at Pure Property Management, Johnny, has been absolutely fabulous. I should have reached out before posting my original review, but I was unwilling to speak with the previous female manager due to her consistently rude and dismissive attitude. Johnny, on the other hand, has been professional, responsive, and genuinely helpful — a total game-changer. While there are still a few issues where I wasn’t fully satisfied with the resolution, most of my concerns were addressed in a way that I feel good about. I finally submitted a service request for my A/C, and I was surprised to see it was addressed promptly, despite their usual requirement of providing three available dates. So far, the A/C seems to be working correctly now. That said, it’s not 100 degrees outside today — so only time will tell how well it performs under real heat. Also, I was frustrated about the unexpected fees that were added after I signed my lease renewal. To my surprise, Johnny was able to adjust the fees based on what I didn’t need — something I didn’t even know was possible. That flexibility made a big difference and helped rebuild some trust. Again, I want to emphasize — Johnny is FABULOUS, and since he took over, my experience with Pure Property Management has significantly improved. 7/2025: I have been a tenant at a property managed by Pure Property Management, and it has been by far the worst experience I’ve had with any property management company. 1. Inconvenient Repair Scheduling: When you need something repaired, they require you to provide three days that you’re available to be home — not just one. As someone who works a full-time job, this is extremely difficult. Most people need to request time off work at least two weeks in advance. I don’t want to use three vacation days just to find out they only needed one. If repairs are being scheduled in advance, they should be able to accommodate a single requested day. 2. Surprise Fees After Signing: Another major issue: after signing your lease or renewal, they suddenly hit you with unexpected fees. While the individual charges may not exceed $150, the fact that they don’t disclose them before you sign is misleading. You’re locked in, and only then do they inform you of these added costs — a shady business practice in my opinion. 3. A/C Issues That Never Get Fully Fixed: My air conditioner does not cool below 78°F from noon to around 9 PM, making summers unbearable and my electric bill skyrocket. Each time I put in a request, a tech comes out, cleans the coils, and says it’s fixed — but the problem keeps coming back. Nothing ever actually gets resolved. I had a gut feeling I shouldn’t renew my lease, and I regret not listening to it. Save yourself the stress and money — I highly recommend avoiding any property managed by Pure Property Management.