Real Estate Investor Service

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Adam Prince

I would give this management company zero stars if I could. The worst. I've lived in a condo for 26 years. I've seen plenty of management companies. This one just takes your money but ignores phone calls, emails, and even ignores people during the board zoom meetings. They refuse to even acknowledge things that need to be fixed, let alone fix them. My top floor unit ceiling has water damage, mold, and bowing.

J R

This company will not respond to residents. We currently to have a major ongoing issue with the village and the board and this company will not respond to homeowners. Charles is the owner and he has been emailed multiple times by many homeowners and refuses to answer the phone or any emails. This is going on for months now. I’ve been asking for information for over two months and not even a single reply from him. In our last meeting he was less than understanding to homeowner concerns. We have serious issues at the property with roofs and crawl spaces that the village had to get involved. Homeowners deserve to have answers since we own these units and pay our dues!

Adam Minger

If I could give 0 stars I would. Overall just horrible company. They take your money and run. Make sure to have a good lawyer ready dealing with these people (;

Kathy Folkerts

One star is more than REIS deserves at this point. We recently had a condo real estate transaction and REIS is the management company that was hired by the condo board. Charles Freitag, the owner of this company, was extremely irresponsible and negligent responding to our attorney's requests. Apparently, he is the only individual at REIS that was able to complete required documentation for the closing. We were informed he was out of town for almost two weeks, pushing back the closing date multiple times. As a former business owner myself, I always had to have a back up if I was out of town. This ensures customer satisfaction which in turn builds trust with your business. Our attorney began contacting REIS the day after the contract was signed. There was no response. Both the buyer and seller's attorneys as well as the lender for the buyer, and the real estate agents worked diligently to complete the transaction. Nothing could be completed until Charles completed the necessary documentation appropriately. One simple document was not completed correctly. We even contacted the condo board to see if there was something the President of the Board could to to expedite the closure, without success. The sale of this unit had multiple delays due solely to Charles' negligence. In addition to the frustration felt by the seller and buyer, who was ready to walk away from the sale, the multiple delays and inability to have another employee complete simple paperwork, cost both the buyer and seller thousands of dollars, in additional fees. We spent at least $3000 more to close on this unit strictly due to his negligence. The required document requested from the lender was a standard inquiry required by lenders. We attempted every avenue to get this property closed in a timely manner, without success. It is a shame that the owner of a management company is unable to delegate someone in the office to assist with responsibilities when he is out of town. I know that this is a multigenerational company, and it is disheartening that Charles is unable to conduct business honoring his families name.