Richer Sounds, Bath

Last year I lost 2 years worth of photos because the newly trained member of staff did not give me the right instructions (which was confirmed by another more senior member of staff later). I was only offered a small discount to spend at the store (which first of all would require me to spend more money... and I live 4 hours away!). Silence from Apple customer service ever since then. I would not recommend purchasing anything from this store.

I recently had the pleasure of being assisted by Joe at the Apple Store, and I must say his customer service was truly exceptional. From the moment I approached him, Joe exhibited a friendly and approachable demeanor, making me feel valued and at ease. Joe's product knowledge was outstanding. He carefully listened to my needs and provided clear, concise explanations of the available options, ensuring I had all the information to make an informed decision. He demonstrated remarkable patience, answering all my questions without any rush and addressing even the smallest concerns. Joe is truly an asset to the Apple Store in bath gate Thank you, Joe, for an outstanding experience!

Overall, it was a good Apple Store experience. The store layout made it easy to view and explore all the models I was interested in, and the purchase process for an iPhone was smooth—quick and hassle-free. However, the post-purchase experience felt a bit unusual compared to other Apple Stores I’ve visited in different countries. Staff didn’t offer to assist with unboxing or setting up the product, nor did they check if I needed help in case the device didn’t work as expected. This lack of proactive support after purchase stood out as a slight downside to an otherwise straightforward visit.