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Trevor Garrett

I was recently at the Southcenter Apple Store for the iPhone 17 launch day and was impressed. I had a time slot to pick up. There was a line, but with a reservation, I only waited about 3-5min. Then I had a apple employee check me in, verify who I was and a second person delivered the phone and new AirPods. She then gave me a quick two minute demonstration with one of the new phones on some main new features with the Pro and off I went. They were clearly running at maximum capacity and yet everything was working well and there was enough room for everyone without being over run. They did a good with the line & whole process. To be fair I timed it well and the line was much longer by the time I walked back through the mall 30 minutes later, but that’s simply a matter of demand. Previous times I’ve been there when it wasn’t as busy, it was a much quieter experience, but also top-notch.

Calvin Cui

Terrible customer service, and I was even lied to right in my face. I spent $1,599 on a brand-new iPhone 17 Pro Max, and when I politely asked for a shopping bag after checkout, the staff member assisting me said they were completely out of bags. That was absolutely unbelievable — an official Apple Store refusing to give a customer a bag? Even more ridiculous, I had literally seen the customer in front of me receive a bag just three minutes earlier. So I went to another staff member, who was thankfully much nicer. He asked me to wait for a moment and eventually brought me a cheap paper bag that probably cost less than $1. Overall, an extremely disappointing and frustrating experience. Absolutely unacceptable.

Leah Lovee

Why do they have all these works and only 2 people at the Genius Bar! This location needs to have at least 4 people to one department I see so any workers trying to sell items or at the front can we please get more Genius Bar workers ! Apple is too big of a company to be waiting for a hr every time just to see an employee!

Xinyu Li 李昊桐

Had a great experience at the Apple Store recently. I came in to replace my wife’s AirPods Pro, and the whole process was smooth and hassle-free. Lisa was especially helpful, super friendly, patient, and knowledgeable. The manager on duty also stepped in to assist and made sure everything went perfectly. It’s always nice to be treated with kindness and professionalism, and that’s exactly what we got. Big thanks to the team especially Lisa for making it such a positive visit.