Rush Truck Centres of Canada - Markham

Who ever is driving this truck needs to have a chat about road safety. Driving a semi 100KM/H and weaving in and out of traffic, while almost hitting a few cars is not the smartest decision…

First, I had a rude employee who refused to serve me because she was too busy and this was by telephone mind you. I call back and complained to a manager named Sheila. She was nice, got the shipping done, invoiced me, and I paid in full. Weeks after I receive a second notice to pay an additional fee of $26 for a call on arrival which was essentially a hidden fee that I was NOT notified about nor invoiced for the first time. If there are hidden fees I don't typically deal with companies again. I like when companies are prompt and up front about the costs associated with their service. I called and got transferred 5 times today and finally got to Sheila. She said it's how they do it and is a mandatory fee. Then why did your driver tell me it was OPTIONAL and did not mention a charge as he helped me fill out the form as a first time business shipper ? How can I give my customers an accurate quote if they themselves are not upfront with there pricing? RED FLAG, I will not be using this company again. Also this time Sheila was quite rude and had forgotten that I had spoken to her and complained about an employee the first time I spoke to her. She said she wasn't aware that it was going to a residential address but I had given this information the first time when I got the quote. I do not believe *the customer is always right* but I do believe in quality customer care and honouring what I say to my clients. Thank you for the service. At this point in time I will not be using Western Canada Express for our shipping needs.

When we placed the order, the system indicated that shipping would take 7 days, which it did (to the destination city), but pallets were sitting in their warehouse another 7 days before they got delivered to the final destination. It's not acceptable.