Sala Air Conditioning

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Steve Parker

Very good experience from getting the quote to having the installation completed in a neat and professional manner. I found the installation crew to be polite and focused on doing the best job possible for me on the installation. They went out of their way to keep me in the loop on the progress of the job. On completion, they showed me how to operate the new system in a manner that I could understand. Cost wise, the HOUK quote was the lowest and most long-term cost efficient of the multiple quotes I received. This is the second total HVAC system that HOUK has installed at my home. The first Trane system I bought from them last 18+ years. Highly recommend.

jaime garza

My AC system was still under warranty through the builder so I reached out and set up service. My master bathroom was not cooling or heating. The technician came out and did confirm my issue and went to the attic and said I have kink in the air flow ducking. Well on his way out of my attic he fell through and damaged my ceiling resulting in huge hole in my daughter’s room. Like seriously that’s the last thing I need. Now I have damaged ceiling on new build home. I understand ppl make mistakes but come on. The technician never apologized for the mistake and all he kept telling me he would reach out to his manager and they would get back with me. Well he never fixed my AC issue and they never reached back out to me for future repairs. Not good experience dealing with HOUK AC repair. Definitely not

Nancy Bell-Clark

My A/C stopped working. Called Houk and thank you Anthony arrived to help me out. What a great service member. He explained the issues I was having and gave me options. Which I like having. He performed a through inspection and replaced my filter. Thank you Houk for not just the service but a great employee - Anthony. Was so satisfied I decided it would be worth it to have a maintenance contract. Thanks again.

Racheal Layhee

Technician assisted us with what’s apparently called “dirty sock syndrome” on our brand new units. I guess this dirty sock smell happens from humidity in the attic where the HVAC units are. We had the condenser coils cleaned with an anti-microbial and anti mildew product. The technician also showed us a ventilation control system that we did not know that we had and apparently that filter needs to be cleaned out every so often. Time will tell if the smell is 100% gone since the service was just performed yesterday but so far we’ve seen an Improvement. Overall, I don’t feel like I fully understand why this is happening on a 1.5 yr old system but will Continue to educate myself and make sure that we are maintaining what we need to maintain on our end. We signed up for their annual maintenance plan, which includes two visits for both units annually. The technician also educated on the S on what to pour into the lines to keep things clear so we will continue doing that every three months when we switch out our air filter. I really appreciated the education and time the technician spent here. I know there was a lot of focus on the air-conditioning system and I forgot to ask about the furnace Since we are in between weather patterns here in Texas. Overall, had a great experience, and I feel that the price was fair! Still bothered at why this dirty sock syndrome is even happening because I’ve never had an issue out of all the homes I’ve lived in with this before.