Sarpino's Pizzeria La Grange

A terrible experience, all around. This review is based off of a delivery order. Started with my call to the restaurant to confirm that they had received my note. The woman on the phone kept rushing me and wouldn’t allow me to get to my question, continually saying “okay, so, how can I help you”. Let me ask the question and then you would know. The terrible experience continued when the pizza arrived; the dough was undercooked, and the pizza was missing a main topping! We ordered the Vegan Mediterranean Classic which comes with Vegan Al Dente Pizza Sauce, Sun-Dried Tomatoes, Onions, Green Peppers, Mushrooms, Beyond Meat Italian Sausage, and Daiya Mozzarella Cheese. The pizza was missing the Italian Sausage. I don’t understand how they skipped a main topping. The pizza was just not good in taste. I didn’t eat any more than a slice, when ordered. The next day, I bought some beyond sausage to cook and top the pizza and baked it longer. I’ve been to the Sarpino’s Albany Park location and had an amazing experience, so when I ordered from this location I was expecting something similar. It was all bad; I wouldn’t order from here again.

I ordered delivery from this store @12am from Uber Eats it said the delivery was going to be delivered from 12:05am-12:25am it came right on time at 12:05am. The delivery lady was fast and friendly and the pizza was fresh and delicious. Thank you for the amazing service and food.

Hair in my food is unacceptable and disgusting, especially after eating a couple of slices and discovering this. Called the store to complain and girl on phone really wasn’t helpful. Offered to just refund me cash by sending the driver back out to me to pick up the pizza and refund me which is ridiculous. Why not offer to remake my pizza and compensate me for the inconvenience, instead of giving me the oh well, no dinner for you tonight attitude. Where has good customer service gone. Definitely not the best experience tonight and to add insult you ask for the pizza back as proof. Pics below prove hair was in my pizza. Please require your staff to wear hair nets!!!!