Schrock Innovations

DISCLAIMER: THIS IS ABOUT THE OMAHA LOCATION. It's possible the service at the Lincoln and Des Moines locations is a lot better, but this was my experience with the Schrock at Burke Street! I went to Schrock a few months back because my laptop's screen stopped working after I inserted new ram cards. I stopped by best buy first, and they said after doing some cursory looking it was most likely a monitor issue, and said they didn't really do those and recommended Schrock. I explained the situation ro the receptionist and gave Schrock my laptop with the new RAM inside, the original RAM card, which was metal plated (photo included) with my laptop. I was willing to be patient because it was around the holidays. Nearly a week passed and I finally called them and asked how it was going. They said "oh, we've been working on it, we've just been really busy" but couldn't give me any detail on what they actually were doing. I get a call back only an hour later with the guy over the phone saying they don't have a compatible charger, so I go over to deliver the charger, figuring that would be all I hear from them that day. Only another hour passes until I get another call where they tell me they looked at the laptop, and they can't tell if its a monitor issue or a motherboard issue, and they urge me to decide right then whether or not they replace the monitor or to send it to their Lincoln location where they can check if its a motherboard issue/replace the motherboard. I at this point am very stressed out because they didn't even give me an estimate on how much any of this would cost, and if I send my laptop to Lincoln I have no idea how long it would take for motherboard diagnostics (this laptop is the only computer I have, I don't have a desktop). I ask if its alright if I call back, the guy says yes, and I go consult with family and friends. Ultimately we decide to pick up the laptop and find another repair shop, and my father is kind enough to call Schrock back for me because I was bawling my eyes out. We go to pick up my laptop and everything is in place EXCEPT THE RAM. The RAM stick I am given back along with the computer that's the "original RAM" is a completely different stick with no metal plating and Samsung warranty stickers on it (photo attached). I tried to correct the guy at the counter and told him this wasn't the right ram, but he insisted that this was the ram that came with the computer. I was too emotionally exhausted to argue anymore. Luckily the replacement ram was still in the laptop. I took it to another local repair shop a day later and they were able to actually confirm within a day what the issue was (a monitor issue as suspected by Best Buy), and told me exactly how much it would cost. The only bright side of going to Schrock is that they didn't charge me for whatever they did while they had my laptop, however I am still salty that I'm never getting that original RAM stick back. The only reason I waited this long to post a review is because I wanted to make sure no other problems with my laptop arose that could have been related to either repair shop. If you're in Omaha, literally even the Best Buy techs will do better at figuring out what's wrong with your computer, don't go to Schrock.

I had a great experience with Amy today. She was so helpful and resourceful. I will definitely use Schrock again and recommend them in the future.

We just completed working with Damien to address several concerns existing with our new computer. Throughout the lengthy process, we were impressed with his knowledge and perseverance along with explanations as we went from one item to the next. Important was his success in the transfer of the old unsupported Outlook to the new Microsoft 365 supported Outlook. His expertise also resulted in being able to retrieve data from a vital genealogy program. Overall, we were well pleased working with Damien and his success in resolving our issues.