Scranton Primary Health Care Center, Inc.

Not available.

Beads OfLife

There is a front desk lady who is an egregiously rude employee. For some reason, she deliberately messes with me whenever I call and she answers the phone once a month, for refills. She says that she will take care of it and EVERY time, she does NOTHING and I’m left three or four days later to realize that she did it again. When I finally get a hold of one of the nurses, she tells me, “no, I didn’t get any message about your meds.” This has probably happened 8-10 times total. Frustrated, I confronted her on the phone. In an overly gushing cringe fake sweet voice she was answering “But no, sweetie, I would never…” But she definitely would and DOES. I have all of the dates and notes with my bad interactions with her. I’ve never even been rude to her once, just when i confronted her about her attitude and her (lack of) actions toward me. It gets worse. I had an ultrasound (test results take 2-3 days) done at the behest of the doc, in April, 2025. It’s just for UTERINE CANCER! No biggie. As of October 14, 2025, I still don’t know the results?? I called back in April 4 or 5 times. She threatened to call the police on me. Now, when I call, she ACTUALLY picks up the phone and HANGS UP on me, before anyone has said hello. Today alone, she’s done it three times. I sincerely don’t know what I’ve ever done to her. I guess she decides when and IF people need healthcare. I wonder if they do this to her at her doctors’ office…? Idk what to do but if that test is positive and they’ve known since April, they could (will) get sued because of this one bad actor. I saw some very inappropriate responses to patient reviews here, breaking HIPPA laws and such. I’m willing to hazard a guess it’s her, bc all the others are sweet and respectful. She is the only employee there who is weird enough to carry all of her piling up resentments into her next day. Obviously, I’ll have to switch docs but before I can do that I need my report. I will have to go out of my way to take the bus all the way down there this week. I’m almost 60, with many physical problems. Will she call the police on me when I show up there?

Patrick Gordon

I had a successful Dental appointment here today. I always want Pam along with Dr. Evan. So good that I will be going back on the 28th. Thank You again ! PG

Miranda Fitch

I’ve only been a patient here for about 2 weeks but my fiance and fam had come here for years . The staff is all very friendly and thorough. They spent a lot of time with me (Dr Gupta and others- highly recommend dr Gupta ) on my new patient appointment and really made sure they understood my concerns and they acted very quickly in getting me a referral for an ultrasound. Within less than 5 days after my appointment I got a call that I had an appointment for the ultrasound. They are efficient and friendly. Highly recommend, first impresssion so far is great.

Ellen

Once again Ana Ramos helped me navigate the complex affordable care act system. She is so knowledgeable , friendly and helpful. She is truly an asset to Scranton primary care center and to all of the locals who can use some guidance and support.