SG Sports Distribution

I just want to thank the SG Sports Distribution for helping me exchange my FR skates! I had a great experience with customer service. I loooove my new skates, thank you once again!!

I received the best service after purchasing wheels and other accessories for my old skates. The staff is competent, resourceful and will not hesitate to go above and beyond to help you along the process. Although they unfortunately do not have a phone line, they corresponded with me through emails. I highly recommend their high quality products. They also sell a Luminous wheels individually… the only place I know that offers that service.

Lack of customer service is a defining point of this company. I ordered the "wrong size", which to me was a computer error or an interface level error for their mobile site, where the drop down showed one number but actually presented another. I emailed asking about a return and to tell them that this is a potential problem with their site... but all they could tell me was that I don't know my own shoe size. They were not even open to the possibility that it could have been an error on their end. So, I returned the skates and they made me pay for shipping ($30) and then once they received the skates back, they tacked on and subtracted what was going to be refunded by another ($20) because of original shipping costs. So now I'm in process of getting my refund and am down $50 just because I wanted to return something that was too small. To make things more hilarious, as I am writing this email, I noticed their own customer support manager Noah Shaw gave their own company a 5-star review on Google. Not only is this embarrassing, it just goes to prove my point and reflect poor customer service. As proof, I have attached a side-by-side comparison to expose Noah for the loser he is. I do NOT recommend this company and they do not prioritize customer satisfaction.