Shades of Light

Theresa and Adele provided exceptional customer service in finding a copy of the installation instructions before I ordered the Mod Regency Chandelier Light. After reviewing it I was comfortable that the light would fit in our home and placed the online order.

This store sells inferior products. We ordered two matching vanity lamps for our bathroom. We installed one. The fixture was not built squarely. One of four small screws which hold it to the wall plate did not want to come out of its fitting, nor return fully into its fitting. Two of the three glass fixtures had hairline cracks in them. Two of the glass fixtures were a pale green while the other was clear. (They were supposed to each match.) We installed one unit, with appropriate 60W bulbs. Within 10 minutes, a pop was heard. One of the hairline fractures had turned into a four-inch crack. We were lucky the glass didn't shatter completely across the vanity. We called to return the products. They wanted us to pay for shipping and a restocking fee! We were able to talk this company into paying for shipping. But a restocking fee? The product is garbage. It should be thrown away. I will never do business with Shades of Light again. They are not to be trusted.

Reserved a chandelier. Ultimately, we were given the display model, packaged in a box that the light was sticking out of, and it seems we were still charged the full price of $1320 even though this LED light was using up precious hours of LED life by being lit in the store day after day and was packaged very haphazardly.