Shangri-La Resort

Far from the luxury experience it claims to be. Although the Shangri-La presents itself as a high-end, luxury golf resort, our stay was far from that experience. My husband described it as “upscale tent camping with other people,” and honestly, that’s a pretty accurate summary. The walls are paper thin — we were actually woken up by another guest’s alarm, and could clearly hear conversations and every door closing in the hallway. The beds were hard as a rock, and the pillows were small and flat. Our bathtub was rusted (photo attached), which added to the overall dated feel of the room. Dining options were also disappointing. The lakeside restaurant was closed for the season, despite it still being 80 degrees in October. Doc’s, the on-site restaurant, had very limited hours and was closed on Sunday. We ended up at The Anchor, which was packed with kids, had mediocre fried food and pizza, and plenty of dirty tables. The Summit had great food, but the dated interior and lackluster service left much to be desired. Lastly, we’d had a couples massage booked at the Shangri-La spa for several weeks, which was canceled via text the evening before due to staffing issues. Incredibly disappointing. Overall, we expected a lot more from a property that markets itself as a luxury resort. The setting and golf course are beautiful, but the accommodations and amenities don’t come close to matching the resort’s reputation or price point.

The staff was always very kind and the buildings were fabulous. The pool was a true resort pool and the grounds are absolutely immaculate. The lake view was picture perfect, but beyond that our experience was full of disappointments. ||We arrived a bit before lunch and were not aware that though food prices are resort level, the casual restaurants require you to order and pick up your food at a window. You also get your own plastic silverware, drinks etc. We waited for over an hour for tacos and sandwich and it was so over salted we had to throw it away. Later we ordered the "famous pizza" at the Anchor. Gas station pizza would've been a better choice. The Jalapeno poppers were cheap, frozen and over fried. At 10:04 pm, we tried to order food at Dock's but all the kitchens close at 10:00pm. The next morning, we learned there are no sit down breakfast options. ||The rooms were also disappointing and like something from a Motel 6. The walls are super thin so you hear EVERYTHING both your neighbors are saying and doing. Our bathroom had mold in the shower. ||This property has so much potential and could be a true 4 star resort but someone needs to run it like a class property not like a self serve cafe with low quality hotel rooms. ||They seem to be totally focused on convention business and maybe our experience would've been different if we hadn't been there as a couple.

I have been to the resort for the past three years and I have no complaints. The scenery is beautiful and it is just far enough away to feel like you are actually away. The property seems to engage in continuous improvement practices which is important. The changes help everything to feel new and fresh each time. I will definitely be back.