Sims Real Estate Group

Our experience with Jason and the team at Sims Real Estate Group was excellent. They truly listened to us, ensuring they knew exactly what we were looking for. At no time during the process did we feel pressured, and we really appreciated their knowledge of the market. We are new to Vancouver Island so we felt very fortunate to connect with Jason, who clearly knows and loves the island. We had specific needs that the team took the time to learn about, following up with research to ensure we were provided with the listings that met those needs. We are also new to the townhouse market, and felt that we could rely on Jason's expertise in navigating this sector. We would highly recommend Jason, Freddie and the rest of the Sims team.

Right from first meeting Jason, I felt at ease. He understood our situation, had a clear strategy to help us best navigate the coming days. Any questions we had, he answered. This was completely new territory for us, we were nervous, we were hesitant, we were lost. He made us feel comfortable. We knew we were in good hands. Not only did he help sell our house, he is currently helping me find the best possible place for me with a few criteria. I have no doubt he will come through for me. Without hesitation I will use his services again. You should too. Thank you Jason and team, very much appreciated.

I originally reached out to Sims Real Estate with genuine interest in a property. After requesting a viewing, no one followed up with a phone call, which I found disappointing and unprofessional—especially when dealing with something as important as real estate. In response to my review, I received a message from Jason Simard claiming he had reached out to me via email and even spoke to me on the phone. He also mentioned my mother as a possible point of contact—my mother passed away in 2017, so that was especially frustrating and made it clear he was referring to someone else entirely. I appreciate accountability, and while Jason did acknowledge that he should have called me directly, the confusion in his response only confirms the lack of attention to detail and care I experienced. I stand by my initial impression: the customer service I received fell far below what I expect from a professional real estate team. Based on my experience, I would not recommend Sims Real Estate.