Sleep Country Canada

Hi <3 I used the free mattress program available to low income customers. I did have to provide proof of income, which is fine, and they were able to get the literal bed of my dreams. All i wanted was a newer queen size with no frills and its been a lovely nights sleep ever since. Helpful and kind staff, amazing program. Thank you again!

The day I received my sheets, which were only available online I realized they would not work and contacted customer service right away to indicate it. The top sheets had two seams on them which for my wife would not permit a good sleep. The seams were neither indicated in the description nor were they shown in the photos. In fact the photos showed them as seamless. To make matters worse, customer service was curt and misleading. They made me photograph the seams (which I did) only to send me a photo showing a seam on a fitted sheet (that was not from their website) to indicate the seam was normal. They then did not respond anymore. In short new $400 sheets, unused, in original packaging and wanting to return the day they were received and customer service simply shrugged their shoulders and turned their back.

So our mattress came but the boxspring was broken, had to drive all the way to Coburg to get replacement part. People there were good tho, helpful