Solar.com

The solar panel installation was just OK. But no one cautioned me about the time length to complete the whole project. Two guys were able to install the solar panels plus all the accessory equipment and connections in less than 4 hours. However, the time it took after my installer selection to sign-off by PG&E was closed to six months!! I selected the installer in June, 2022. I waited for weeks before the installer sent someone to take a detailed look of the house (before that every company just use Google Earth for the price estimate). I waited for some more weeks for the company to generate the engineering drawings which I approved the very next day. I waited a lot more weeks for the installation team that finished the work in less than 4 hours. Then I waited for months for the City inspection. Because the installers missed the grounding requirement, the City inspector has to come for the second time. After a few more days, PG&E gave the approval. That was in December, 2022. After the solar panel installation, another team came to my house after a few more weeks to connect the solar panels to my electrical panel. Because the team did not reset the electrical panel circuit breakers properly before leaving, later when I came home, half of the house was without power.

Long story here but bottom line is DO NOT choose Electrum to help you with any "home electrification" projects or any other projects for that matter. Unfortunately, we got on board with Electrum for our solar project in 2022, believing that they were the most trustworthy folks in the business given the SCE association. Electrum proceeded to put us into a high-risk contract where ultimately the contractor bailed leaving us high and dry after taking 80% of out money. Electrum, even though they claim their contractors are "vetted" and they were with us every step of the way (their salesperson's name is also on the contract), is completely denying any responsibility in the matter. Also be aware that they are very responsive (and seem like good people), until they get your money. After our contract was signed, they became difficult to reach via e-mail and impossible to reach over phone. Any phone number you call will go to a cell phone, and they do not answer them. The recording for the voicemail is generic with no company name. No caller ID, ever. In hundreds of attempts, not once has a body answered a phone. They also don't RETURN any calls when voicemails are left. Sketchy, right? Don't deal with Electrum, period.

I used Electrum as a 3rd party for handling my solar project. JD was my assigned representative, and he was great! Not only did all my solar questions finally get answered but everything was clear and straight forward. The folks that come by my neighborhood door to door offering solar could never answer those questions before. Loved my experience and would recommend it to anyone. The company whos bid we chose was perfect and really easy to communicate with