Steve's Imports

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SoloFemaleAdventurer

Visited the service center here on Tuesday 8/18/2020. I arrived at 6:40am with no one else in line. Face coverings are required. Handicap parking and accessibility available. Everything is clean and organized. Snacks and beverages are available for purchase by the bathrooms downstairs. There is also free water by the seating area. Not very busy, maybe 5 people at a time max waiting for their vehicles. Everyone that I came in contact with was friendly and had good customer service. Comfortable seating or stool high chairs around a table for waiting options. No shuttle was offered. Had a loud rattle going on in idle. Steve (good customer service) checked me in and answered all my questions. I had thought it might be the serpentine belt bolts ($129.00 diagnostic test). My A.C. had also been broken since father's day weekend 2020. It is a $329.00 diagnostic test just to see what is wrong with the A.C. I opted out of this option and went with the serpentine diagnostic. Turns out it was the A. C. Compressor bearing (a $952.00 fix for a 2007 Honda CR-V with after market parts, I went with this option as the dealership parts were a couple hundred dollars more expensive.). I also got an oil change, they use 85% synthetic oil. The price ($39.95) is comparable if not less than an oil change at jiffy lube. With the hopes that since it is a dealership you are getting a more high quality service. The estimate was within $10.00 of the actual cost. They also finished an hour earlier than the estimated time to fix my vehicle (half a day was the estimate). Labor cost was over $500.00 (they checked me in at 7am and didn't take in the my car until around 8:30am. They finished my vehicle at 12:30pm). Parts were a little over $400.00 (after market parts not located at the dealership). I gave 4 stars because the price was pretty hefty, but that is expected when having a vehicle serviced at a dealership.

Devon Carey

Tom in the parts department is awesome. Very helpful. Due to him I will be switching over from Beaverton Honda. I wish more people were professional like Tom!

Charlie Kohlmeier

Love the service team at Tonkin Gresham Honda! They are super knowledgable and helpful with any car problems I have — I’m in a 2006 Element. Nick Stice is the man, and a legend in the Element world. That guy knows all the ins and outs of the Element and will give you honest input on what you should fix and what you should replace. He also provides guidance if you end up doing stuff on your own and need some help. Plus he’s always getting all the Element owners together for meets. Really great human over there. I also have had great experience with Graham at the counter. They are also super flexible with timing. Sometimes it’s an emergency and I’ll drop the car off in the morning and let them fit it in when they can. Every time I get the car back same day. Impressive stuff. Prices are high, but if it’s a job that you want done right, they are the folks you want to be doing it.

Tim Sellin

Can find more affordable service costs at a 3rd party mechanic - and have with our old CR-V, but we trust the crew here to do what's right and getting in and out is super easy. Bought our Pilot here, figured we'll continue to come hear until they become to outrageous on their pricing. Great area to sit and wait, free Wi-Fi and coffee 👍