Style Encore D'Iberville

Do not waste your time. I brought a huge Kate Spade shopping bag of name-brand women’s clothing (sizes 0–2). Every piece was either new with tags, never worn, or worn once or twice in perfect condition. The attendant said it would take 45 minutes; I waited over 30 while other customers were finished in 10. The girl who started with my bag actually left; saying there was “nothing to do” and my bag sat half-processed on a shelf. When staff finally pulled my bag after asking and their confusion on what tub was mine and my personal huge Kate spade bag I brought my clothes in. They removed items without giving me an itemized list or receipt, and I was never told why pieces were accepted or refused. Their full offer for everything — including brand-new Banana Republic jeans ($80 tag) and a $54 NWT top was only about $30 something the girl was mumbling, so I took those two items back. I walked out with just $27 for the rest, which included Michael Kors, Anne Klein, Gianni Bini, and other high-end brands. Employees were unprofessional and loud: making rude comments about customers’ clothes (and even reading someone’s email aloud) within earshot. When I asked basic questions as a first-time seller, an employee snapped, “What is the problem!?” The reasons they gave were inconsistent — claiming items were “too old” or “worn” (completely untrue), saying they “don’t take scarves” even with tags, while I saw nearly identical items on their racks. There were clothes on the racks in I would not even say "good" condition with staining and wear and tear. It felt completely arbitrary and dismissive. I’ve sold at Buffalo Exchange, Back on the Rack, Swap Boutique, and Plato’s Closet and always received clear policies, printed criteria, and itemized receipts. This location gave me none of that: no transparency, no documentation, and unprofessional staff. If you value respect and fair treatment, go elsewhere. (I took pictures of my $80 NWT never worn and $54 NWT never worn top, and the NWT scarf that "they don't take." Below.) I only gave 2 stars because I have been in my High end Customer/Patient Serving career for 20 years. To treat your customers like dirt when you want trust, rapport, repeat business, word of mouth, when taking people's money is absolutely insane. I hope this review helps and puts proper protocol and kind customer service where there is no stupid question in place! Otherwise I would give 1 star; hopefully this can be beneficial for learning purposes.

I came to Style Encore D’Iberville at the recommendation of my cousin who works nearby and frequently shops this little gem of a store. Loads of vintage finds in handbags, shoes, clothing and jewelry. I left with a vintage Brahman and a vintage Dooney both I had never seen before and wow were they priced right. Since I travel full time I often times miss local stores, I’m so glad I stopped in, friendly staff and great finds mean you can’t go wrong! Will be back when I come to town, and keep up on line to see what’s new!

The assortment of items is nice..However, they really need to Work on Customer Service. I have been coming here since I moved to Biloxi last year. I love shopping lol so I put up with rudeness. Today was icing on the cake, there was a customer that had terrible body odor and someone was going around sniffing employees. I was in there to sell items and I was walking around for 20min until someone asked if I was finding everything okay. The lady with the glasses is always rude and none of the employees seem happy. The only happy employee is the woman with the long blonde hair. She’s always sweet and smiling. The selection of preowned things is nice. However I looked today at the winter boots and the boots are peeling/imperfections on almost every pair. When I go in there, I grin and bear it because I love clothes 😉