Summerset Salon & Day Spa

I want this review to start off with: 4 pedicures, and one manicure. 4 drinks. $500.00. (With Tip) Five. Hundred. Dollars. This salon was perhaps the most average experience I’ve ever had in my entire life. The pedicures? 75.00 a pop for a mediocre, run of the mill pedicure. Nothing special, no massage, no special designs in the toes. None of us were offered water or anything to drink so we had to ask for one. The chairs are under rent, so when you’re finished you’re given a ticket to go to the front to pay so the entire experience from start to finish is a detached, impersonal experience. One of the techs was not interested in talking at all. Did not engage with or converse with one of our party members. The room where we did the pedicures at was cramped. 8-10 chairs in a space the size of a living room making it very obvious that money is the goal instead of quality customer service. If I’m paying 75.00 for a basic gel pedicure, I would think maybe a beverage is included. Some kind of wow factor. There was none. The polish didn’t extend to the edges of my toe, so as it grows out it will become an eyesore. The manicure? Misshapen, chipped hours later, and came off in under a week. Unfortunately, due to time constraints, we didn’t have the time to stay and have them corrected after nearly a 3 hour experience nor did I feel comfortable explaining that I didn’t like the shape. Lastly, we were asked to pay separately for entire package. As they are charged a chair fee for each appointment they take, one technician asked us to pay them directly in cash or other third party means so they wouldn’t get charged the chair fee which was uncomfortable in the moment. In conclusion, I felt like I was an inconvenience by being a patron there. My party did not feel welcomed, or like our patronage was appreciated. No smiling faces greeting us, no smiling faces upon exit. Confusion and irritation when asking for accommodation. For the price point, the service, and the experience I would not go back for anything nail related.

I love Eric!! He always does a great job on my silk presses and he’s absolutely fabulous! My sistas request Eric he will hook you up!! Grow game!!

Mandy is a great hair stylist! She takes her time listening to requests AND explaining the process/adjusting expectations so you're on the same page before she even touches your hair. I went in wanting light brown hair, but it wasn't attainable for me right now, so we ended up doing reddish purple and I LOVE it!