Super 8 by Wyndham Charles City

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candicea336

We arrived at the hotel after picking up my grandmothers ashes from the funeral home. We drove 5 hours to get there. When I arrived at the hotel no one was at the desk, I called the hotel line and the manager answered and said she would be down. I was given one key card for room 236. I went in the room to get settled when I noticed a something on the bed by the window. I turned on the lights and that’s when I confirmed that bed had a 4 inch stain that look like bodily fluids and the 2nd bed had two smaller stains, the refrigerator was not clean and the shower was dirty. I showed the pictures to the manager Ricva and she stated “What do you want me to do about it?” Ricva did not offer to clean the room or no apologies just that I needed to cancel my reservation with Priceline. I told she needed to cancel as I did want to be charged the cancellation fee. She assured me they would call and she would tell them it was the hotels fault they couldn’t accommodate us. The manager did not an they called and they didn’t respond to the email they sent and I was charged the cancellation fee and had no room for me and mother. The other hotels in the area were booked. We ended up staying at a family friend’s house.

Leecille Linnell

If I would have known how this place was I would not have stayed. If I could give negative stars I would have. Ramada used to be a well known name of a wonderful hotel. This place should shut down. I went in because I was traveling for work, went into the building and they stated it's a 100.00 deposit. Okay, that is new, also being a rewards member I didn't get any points or welcome gift, still no big deal. But the lobby glass looked like everyone who smokes sat in there and placed a film all over the glass. The glass stair care railing would be beautiful but it is dingy and dull. It is dark and gloomy in the lobby. The pictures on their website is gorgeous but not reality. Their website states there is a pool, there is not or it was broke. The elevator appeared to be expired on the permit. The room was terrible, the bedskirt was stained or hadn't been washed, the room smelled funny, the bed was uncomfortable. The couch was stained. The window in the room was dirty and a film on it. Sprinkler system had holes around the base and one was filled with toilet paper. The shower was cracked and the bathroom needed paint. I went down for breakfast and there was no hot breakfast, just bread and I think a few packaged muffins. No juices. The coffee was turned off after 9am, so no free coffee during the day like other hotels. I think I met the owners but they acted like it was normal not to have complimentary coffee. I found out this is the place where the homeless are allowed to stay when placing them for shelter. Please don't go here, I complained to Wyndham and they are representing them not in a good light.

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Positive: The staff was friendly and went out of their way to do a good job with the resources they had. Negative: The breakfast consisted of bread and jelly (there was a toaster for the bread. The apple and orange juice was warm and they were out of sugar for the coffee. They were very short-staffed but the staff that was on duty did an amazing job.

Clover Jones

Burnt my hand on the 20 year old cheap coffee maker, tried to get some apple juice from a machine and it was warm apple syrup topped with warm water, breakfast ended at 9, the pool was closed for no definable reason, the rooms were pretty bare bones, the TV guide was extremely wrong, the TVs themselves were like 100 years old, and the place smelled of dust. For the price, its eh. For a place, its bad.