Tann Electric

Generator went out, I had someone come out to my home. The worker made me feel very uncomfortable and didn't listen to what I wanted, only did what he wanted. After 45 min of diagnosing the issues he told me that I needed 6 items ordered to fix it. One was new hinges that when he opened the door it broke, and previously worked fine. Then mentioned a new generator and control panel, keys, foam, hinges and system maintenance. Then quoted me 2,500 for a full days work. I then told him I only wanted to do the generator and control panel (didn't need the other items unless it started). From there he went and spent 1 entire hour ordering ALL six items when I only requested the 2. Charging me $250 for the entire hour. When I spoke with the manager explaining my terrible experience she said she ordered the control panel. Therefore, he spent one hour ordering one item I requested. They never once offered to refund me. Completely dissatisfied with this company and their business model. Will not be using their services. Complete waist of money, would NOT recommend using this company.

Brian was able to make himself available earlier than expected and called to verify that I would also be available at the earlier time. He arrived when he stated and was very professional and personable. I explained the wiring issue I was having and he was able to identify the root cause and walk me through the resolution in a timely manner in a method that was easy for me to understand. He was absolutely amazing throughout the repair and I was very happy with the work that he did.

Juan was awesome!! I'm not aware of average market price for what was done but it seemed a little pricey. Although I was happy with my tech and the services he provided, I won't use Tann next time due to high prices. $200 an hour plus $99 dollar call out fee and at least double on all parts.