Ten Thousand Villages Pasadena

I Love this store! Everything about it is genuine and whimsical. It just feels so good to support fair trade. The only BAD part about this store is the MANAGER. LAUREL. I spoke to her previously to order a large quantity of a products in inventory. She was very curt and did not want to sell the available product I was looking for. Her reason was that she was going to use them for a party. (I thought to myself, why are they on the shelves, if it is not available?) I found her to be unprofessional and also annoyed by my call. I figured she was having a bad day and let it go as we all can have bad days too. But I called today, I needed a copy of a receipt from a previous large order I purchased and the manager quickly said no. What got to me was how much annoyed she was that I even ask for such a request. She recommended I use my credit card statement. Unfortunately, I need a copy of the receipt for accounting purposes to support the CC statement. Manager, Laurel was not available to provide one, nor the desire to put effort into providing some sort of receipt. She is the manager, I am sure she can figure something out, right?! I love that store so much, I will continue to shop there because why should the global artist suffer by one person's unprofessional, and rude behavior. I recommend customer service training for her. Especially because she is a manager. All the other workers are so nice and lovely- keep up the good Job!

Love this place! It's special for me because I have personally met many of the artisans from Bangladesh on the learning tour sponsored by the store we did last fall. Love the recycled sari products--quilts, flowers, pot holders and chairs. I love adding a sari flower to my table every time I go to the store

A lovely, charming store with something for everyone! Seriously, you have a coworker’s birthday gift to buy? Go to Ten Thousand Villages. Something for your mother in law? Ten Thousand Villages has it! Holiday gifts for the kids? You guessed it, Ten Thousand Villages. The employees are always lovely, and willing to help you pick something out as a gift or just for yourself. Everything is fair trade, so you know you’re supporting real people and a good cause! Here are some pictures from today when I browsed. Although there were a few people, it felt very COVID safe—good ventilation and everyone wearing masks, with free hand sanitizer. A hidden gem in Pasadena on gorgeous Lake Avenue!