Texas Embroidery & Silkscreening

Our experience with Texas Embroidery & Silkscreening ended up wasting over a month and a half of our time while we were trying to get uniforms made for our new business. To be fair, the experience started off very polite and professional. The staff initially seemed helpful and confident they could complete the order. After the initial visit, all of our interactions were handled with Richard. We brought in the exact shirt we wanted, including the shirt model number and logo already on it as a reference so there would be no confusion. The only things we asked for were to make the logo slightly smaller, embroider it in gold thread instead of the patch style on the original shirt, and make the name slightly larger. Everything was explained in person and even measured in the shop. The first order came back with logos that were about three times larger than the original shirt, and the names and company name were missing completely. From there the order was redone multiple times, and every revision came back wrong in a different way. Sometimes the logo size was wrong, sometimes names were missing, sometimes the wording was incorrect, and at one point designs were even placed on the wrong shirts. One thing that became obvious during this process is that nothing was entered into a computer system. All of the instructions were handled with handwritten notes, and those notes seemed to get mixed up each time the order was redone. After numerous trips back and forth to the shop and repeated attempts to correct the order, the shirts were still not usable. Instead of resolving the issue, Richard ultimately told us they would simply refund the order and stop working on it. While the experience started off polite, by the end of the process there was visible frustration directed toward us even though the repeated mistakes were not on our end and we had clearly provided the correct shirt and instructions from the beginning. What should have been a simple embroidery job turned into six weeks of delays and repeated mistakes. We ended up making nine or ten trips to the shop, wasting a significant amount of time, fuel, and energy while trying to get something corrected that should have been straightforward from the start. Because of how much time this cost us and how it set our business launch back, I absolutely do not recommend Texas Embroidery & Silkscreening. Based on our experience, I would strongly encourage anyone considering Texas Embroidery & Silkscreening to look elsewhere before committing to an order.

This company got our logo and print wrong on multiple revisions. Their system is sloppily hand writing a bunch of notes when we needed three different shirts and different materials on each type of shirt then inter-mixed the final results between the three shirts and logos over 4 different times. In all honesty we probably should have known the first time when the counter assistant simply literally eye balled our current logo and told us the size we needed which was meant to be 1/3 smaller per our request then when it arrived in it was nearly twice as large and with missing lettering on two other revisions. The manager or owner then got involved and stated he was frustrated and stated it as though our very clear directions were some how unclear to them when they were told very detailed directions on each occasion and even reiterated them back to us on each occasion. Then twice got the colors completely wrong.

This shop is tucked away and is off in the back. I thought Richard was attentive to my desires until I got my product back yesterday. He is good, but this not what I was expecting. Richard seems to be a very nice guy and is very friendly. I was not able to leave a revon his website. The size is really small. The size of the words are good, but the items are too small. Very disappointed and when I told him that I was disappointed he said nothing. If i tell you that i don't like it and you don't respond and then as the customer I have to myself to say it again then...Not sure if i will be back. Richard contacted me and he is going to ad to the items to fill it in