TForce Logistics - San Antonio

Worst freight carrier ever. Ordered delivery with @homedepot and this is who they 3rd party to. Scheduled delivery for Friday with a 14 hour delivery window. At 7 pm I get a call saying they are running 30 mins behind. I go to bed at 10:30 pm no delivery. Call Home Depot the next morning and they track down my order and tell me it was never even picked up by the company the day before.

They lost my pallet worth $7,000 and they returning me $2,900 and also charging me $750 for the shipment that they never delivered? I've been waiting for a response for three months.

My package has been in town since early Thursday morning (the same day it was shoot be delivered). It wasn’t delivered until today (Saturday). No updates at all yesterday until they sent me an “out for delivery” update THE SAME TIME that my item was actually delivered. I missed work today because I was noticing they weren’t transparent about delivery status and I had a feeling they do something like that. The delivery guy was staring at my driveway camera with every step he made back towards his truck with the dolly, like he knew he was doing something wrong. I lost at least $80 when I missed work today so that I could be home to bring my package inside.