The Academy

Such a disappointing experience at the FTL location a couple of years ago. I felt the process was misleading and not worth the money spent. FTL location lacks professionalism. In contrast, my interactions at the Miami location were more helpful hence why we pursued The Academy. Also we chose the FTL campus because it’s where I lived at the time, but unfortunately, the level of service didn’t meet expectations. Everything was misleading and a waste of money and time. The Campus Director was particularly difficult to communicate with, often speaking over me during conversations with her; the customer service received from that location rated ZERO. They also tend to give different exam from the course as “ that course no longer exists” so gave similar exam to the course and no refund smh. How deceiving and crazy!!! Overall, I regret wasted my money at this school and would not recommend it.

Kayla was a sweetheart very thoughtful quick and covered everything. She was a pleasure to work with. She even let me to take my picture twice because I didn’t like the first one

Kayla and Letika were very helpful and made the process for my TWIC card fast and easy!! Thank you guys :) Please be nice to them !!