The Bed Bug Experts of Texas LLC | Best Bed Bug Treatment in Dallas, TX

Disappointed that sticky trap was not changed out. For $182 I expect more than the quick walk/spray around the house. I was impressed with the initial service 30 days ago. Today’s first quarterly service was a disappointment. Both the garage doors were open so the inside of garage could be serviced. Would love to hear the excuse as to why the sticky trap was not changed out when it was full of insects and lizards. Save your money and go with a cheaper company. Do better EcoShield Pest.

If you’re looking for a masterclass in laziness, manipulation, and customer service so bad it borders on satire—congrats, you’ve found the right company. Two services in, and my tech Dillon apparently thought he was auditioning for the role of "Guy Who Barely Shows Up." He was here for maybe 10 minutes—just enough time to pretend to do the job, hit a few spots inside, lazily spray the base of the house outside, and peace out like he had more important things to not do. No cobweb removal, no wasp nest removal, no window or door treatment. Basically, everything on my invoice got ignored like it was a Terms of Service agreement. All that half-hearted effort for a generous $172 per treatment. At that price, you'd think they'd at least pretend to complete the job. But nope—had to schedule another tech just to finish what the original tech didn’t even bother starting. So I canceled. Told customer service why. Her response? “We’re not perfect; we all make mistakes.” Ah yes, the timeless corporate motto for "we don’t train our people, and we don’t care." Because clearly, spraying around windows and knocking down cobwebs is some NASA-level procedure, far too advanced for the tech’s capabilities. Then came the fun part: cancellation. Suddenly, I was being hit with Jedi-level manipulation tactics. I was told I had to pay the full 24-months remaining—but wait, she'd do me a favor and lower the price and contract length, if I just signed another contract. Ma’am, no. I’m canceling. As in goodbye. My contract clearly states I can pay a $250 cancellation fee and walk away. I had to repeat this multiple times like I was teaching someone how to read for the first time. She kept trying to rope me into a new contract like I didn’t just say I wanted out. Eventually, she gave in—but not without trying to tack on a mystery $20.63 “tax” on the cancellation fee. Not on services—on the fee to leave. I’m currently verifying with the Texas Comptroller, but I’m pretty sure tax on a cancellation fee isn’t legal. Oh, and if you're relying on Google reviews to make a decision—don’t. Yelp shows the real horror stories. If this company actually focused on service instead of deploying gaslighting sales reps disguised as cancellation agents, they might not have to trap customers into contracts and hope no one reads the fine print. Bottom line: Avoid this company like it’s a raccoon with rabies. They don’t care about quality work, they don’t respect customers, and they’ll do everything they can to milk you for more money on the way out the door. Although if you’ve ever wondered what it’s like to be back doored without the lube, this might be the perfect company for you, I’d say they’re pros at that, at least they’re good at something 👍🏻

Ronnie did a great job for us. Besides being very thorough he was very professional, consciences, and polite. He took the time to do the job correctly, including the inside of the garage and covering his shoes to access the upstairs outside covered deck. Thank you!!