The Boom

a disappointing experience at Boom Windsor.I ordered the same drink throughout the night, so I knew exactly how much it should cost. However, the blonde girl at the bar overcharged me for my drink. It felt like she didn’t know what she was doing. Thankfully, later on, a lovely girl with glasses and brown hair served me and charged the correct price for the same drink. She was polite, professional, and clearly knew her job. It’s a shame the service isn’t consistent across all staff members. Management might want to look into proper training.

Hands down the best after hours venue in Windsor. Music is awesome every time, bar staff and bouncers welcoming and professional. Atmosphere has everything you could want in a venue with a nice balance if you are there to dance an let your hair down or chill at the back on the slot machines an console (nice touch with the ps5). Honestly, you can't go wrong and never had an issue. Respect to all the hard work they put in each night keeping this place alive!

I am writing to express my deep disappointment and anger I experienced at your club on [08/04/2023]. I never expected to face such exclusion at your club. The incident that occurred was not only unfair, but it was also humiliating and deeply hurtful. I have visited your establishment on many occasions in the past and always had a great time ,unfortunately after last nights experience I will no longer be returning and I will be sure to inform as many friends and family to do the same. I was enjoying a conversation with a girl who I just met.We were both having a laugh and enjoying each other's company, just like any other patrons at the club. It was clear that we were both having a good time and there was no issue until one of your bouncers told me I was not allowed to enter the club and told me to leave. The reason the bouncer told me to leave was because the girl and I fell over together,I’d like to add that this was due to a very unnecessary and hazardous step at the entrance of the club. This step was not properly marked or illuminated, and it posed a danger to all patrons.Instead of addressing the safety concern or spreading awareness,your bouncer unfairly and forcibly told me leave the club, while allowing the girl I was talking to, to stay. I want to emphasise that BOTH the girl and I fell over due to this hazardous step at your club ,however I recognised that I was being singled out, and I made sure to video record so I can make sense of the situation. I was shocked and confused as to why I was being treated differently so I went to the girl I fell with and asked to confirm that we had fallen over together and she confirmed this and she also went out of her way to clarify what happened with bouncer and still the bouncer singled me out. I was hoping to resolve this so I can at least enjoy the rest of my night.Prior to the falling incident,I was not being disrespectful nor was I disruptive towards anyone at the club and I’m sure CCTV can prove this.The girl and I both fell over because of the real issue of the unsafe condition of your club's entrance and it was clear that it was a result of the club's negligence in maintaining a safe environment for all patrons. When I asked for an explanation, I was met with dismissive and hostile attitude, which only compounded the distress and humiliation of the situation. The fact that I was kicked out of your club for simply falling due to a hazardous step, while the other girl I was talking to was allowed to stay, is appalling and unacceptable. As a paying customer, I deserve to be treated with the same respect and dignity as any other patron. Whilst I acknowledge and take full awareness and responsibility that I was under the influence of alcohol as I’m sure you might use this as excuse, I was not/nowhere near heavily intoxicated but again so was the other girl. So why was I singled out? It would be desirable and appreciated if I received a formal apology. However,I doubt I will receive one because it’s clear I crossed the line with bouncer when I started recording the interaction. Furthermore, I was told by the same bouncer that I would not be able to enter any other club because I was recording. Just for context I happen to be a Black Female and the girl happened to be a White Female. Is there a specific reason your bouncer singled me out?