The Clinic - Mercury Removal Centre - Dr Jeff Amos

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Dorothy Norkett

The practice had moved and made me 3 minutes late because I had to search for it. I was told to sit and wait after checking in. The lady next to me complained she was late to see the dentist. I then got told because I was 3 minutes late my appointment was cancelled and had to rebook. Terrible service as I would have to wait anyway and I am in pain having waited 3 weeks for an emergency appointment. If you are going to penalise people for being slightly late at least do it when I get there, not after someone else has complained. I had no complaints before but I am extremely frustrated and unhappy now.

Indi James

Zero compassion or sense. I was newly registered with this dentist, having cancelled my previous dentist to join them. They gave me an initial appointment the week I was due to give birth which obviously I could not make. They gave me a second appointment for which I was very grateful. Unfortunately my family became unwell with a vomiting bug and I was not 48 hours clear, so reluctantly I of course had to cancel this too. On calling and trying to reschedule this appointment I was told "you've had two chances". So I wonder if Trafalgar dentists would prefer their patients were not so conscientious and tried not to spread horrible illnesses? Perhaps they would prefer that sick people headed in anyway, as it seems it's their practice to punish people for doing the right thing? That seems to be what reception thinks would have been right. From both an infection control perspective and just general human compassion this seems like big failings from this practise.

Ellie Awford

Really poor experience. I moved one appointment back (with several weeks notice) as I was switching dentists and had literally just had an appointment, then I cancelled one 5 min appointment (to collect a retainer) on the morning as I was extremely sick - and because of these cancellations my toddler and I were barred from the practice. I’m pregnant with twins and it took us 2 years to get off the waiting list. I tried for weeks (going in person twice and calling several times) to convince the practice that it was not reasonable to bar my children because I was extremely sick one morning (trying not to spread a clearly contagious illness, and trying to preserve NHS resources the other time as I didn’t need 2 appointments in 2 months!) but unfortunately I never heard back.

Guide

Joined these guys months ago. Reiterated everytime that I was a nervous patient. Had two extractions. Never been in so much pain before. Second extraction they didn’t have the correct tool. Took an hour to break up a tooth. The guy from Surrey doing it was really brutal. I actually needed three implants. I asked three times when I was getting them and the cost. Never given further details dates/timescales/costs for his practise in Surrey. All a bit odd considering I was ready to pay etc and commit. Aftercare is not great. Had to learn online what’s needed etc. It is very much a one in one out sort of place with a small waiting room. So when you’ve had a nasty experience and you’re in pain you have to sit there if you’re lucky to get a seat. Since I’ve gone private I’ve had the third tooth out didn’t feel a thing. Got prescribed diazepam as I’m a nervous patient. So if you want to go to a place where they go the extra mile and listen to your needs and concerns I would go elsewhere. There are other NHS places available.