The Dental Hygiene Clinic

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MsSamDixon

One of the receptionists is the most unpleasant unprofessional member of an otherwise excellent team. She messed up my husband and I’s appointment times and despite realising her mistake, didn’t apologise till after I had pointed out to her that we would now be required to wait for an hour between appointment times. She created the most unwelcoming atmosphere in the waiting room. She offered no assistance to someone who was struggling to complete the medical form. She literally shouts at people who push the locked door, assuming it to be open. I will be making a formal complaint and won’t be returning, despite the dentist and hygienist doing excellent work. She is like this on every occasion. She does not represent your business well.

Jessica Westmore

Nicole is so lovely she’s the best dentist she makes me feel very calm and reassured. But unfortunately a new lady at the reception is a little bit rude - the front door was locked and I didn’t know you had to use the bell to be let in, when she got up to let me in I saw her roll her eyes which made me feel quite unwelcome and this is not professional at all. The other receptionist with the fringe is lovely though!

G H

All good with the exception of the receptionist. I'm not one to write negative reviews as i don't like to make peoples lives any more difficult than they already are (please see my other mainly five star reviews of random places), however my recent interaction with the reception at this establishment in the politest way possible left a lot to be desired. They clearly don't care about their patients well being and do not seem to care if someone is in pain. The dentists here are fantastic but I have to say the receptionists are not and by looking at other reviews I am clearly not alone in this assertion.

Adam Butcher

I have always had a good experience at this dentist, however, each time I call to book an appointment I am on hold for at least 45 minutes if not longer. I can’t really believe that I am caller number 2 in the queue (as the automation says), and yet still I am holding for that amount of time. I tried to book online but the option I was looking for wasn’t there so I had no choice but to call. The hold music is also truly terrible and monotonous for that amount of time on hold.