The Dump Luxe Furniture Outlet

I wanted this reclining sofa, which was at an incredible price. I thought I wouldn’t be able to buy it because it wouldn’t fit through my home door. Mark came to the rescue and he, along with my salesperson Cody worked it out. I appreciate all of the effort that was put into me being able to make my purchase. I’m completely happy and satisfied.

Terrible service and zero accountability! We purchased a sofa at The Dump in Deerfield and paid in full upfront – the sofa price, delivery fee (including carrying it upstairs), and taxes. The contract is full of penalties for the customer if we are not at home when they deliver. They promised delivery on the 11th. It’s now the 24th, and no one has called us, no updates, no explanation. It seems they can delay as long as they want and break their commitments, while we are expected to sit at home and wait for weeks. On top of that, if we leave and miss their random delivery attempt, we risk getting fined – even though they already missed their promised date by two weeks. This is unacceptable. Payment should only be collected upon delivery, not in advance for this "great" furniture shop ! Never again with this store, and I would not recommend it to anyone !!!

Today, we were looking for recliners. We had been to the showrooms of four well known furniture stores in the Chicagoland area, and The Dump (a store we’ve never been to in the past) in Deerfield IL, was our last stop. John, our salesman, was very helpful. We found exactly what we were looking for at 50% savings over other stores’ sale prices. We picked out beautiful, matching, genuine leather, BarcaLounger recliners. We sped through the approval process for 12 months no interest financing. I’ll definitely check out The Dump first the next time I’m furniture shopping!