The Edge Fitness Clubs

• customercare@abcfitness.com
• customercare@abcfinancial.com
• digitalsupport@egym.com

Chittineni Lakshmi Prasanna

10/07/2025 - Didn't hear anything from Edge Cares I joined Edge Fitness Farmington Hills on 08/22/2025 with the clear request for a monthly membership so I could continue only if I liked the gym. The sales representative assured me it was a monthly, pay-as-you-go plan. Based on that, I signed and even paid cash at the counter. Later, I discovered I had been locked into a 12-month contract without this ever being explained to me. To make matters worse, even when I paid dues in cash, my bank account was charged again. I also signed up for what I was told was a $60 promotional package for two trial personal training sessions. Instead, I was enrolled in an auto-renewing plan charging $119.99 every two weeks, which I never agreed to. I only found out when unexpected charges appeared on my bank statement. When I tried to resolve this at the club, the staff member avoided speaking with me and told me to email customer service. ABC Fitness (the billing company) then refused to help, saying they are “bound by club policies.” This is a misrepresentation and a misleading sales practice. I have already escalated my case to Edge Member Experience and am pursuing a resolution. But I want to warn others: please review every document carefully before signing, and do not rely only on what the sales staff tells you. I hope Edge Fitness takes accountability and improves transparency in their membership and training sales process.

Chloe Shirey

It was completely disturbing how they treated me. First they refused to cancel my membership even though I live over 15 miles from their establishment, which stated in the code on conduct is an exception when canceling a membership. Secondly when the 1 year contract, that they didn’t inform me about, finally ended they charged me a reinstatement fee of 59.99 and for the month of October. I have never gone to the gym since the one time I went this time last year. They have been extremely rude, unethical, and untrustworthy. High recommend that you Do Not use Edge Fitness Clubs. Especially if you want good ethical, helpful training, and customer service. Hands down the WORST experience with them.

SOWJANYA CHUNDURI

Misrepresentation and No Support from Edge Fitness Farmington / EdgeCares I joined Edge Fitness Farmington on August 22, 2025 after clearly asking for a monthly, pay-as-you-go membership. The staff member at the front desk confirmed it was a monthly plan, so I signed based on that understanding. Later, I discovered that I was actually locked into a 12-month contract without being told about it at all. I also purchased what I was told was a $60 trial offer for two personal-training sessions. Instead, I was unknowingly enrolled into an auto-renewing bi-weekly contract that started charging $119.99 every two weeks. When I questioned this, I realized the agreement had been set up completely differently from what was explained to me in person. (They do not have a page to track how many training sessions were left/used for the payments you make.) I reached out to EdgeCares and ABC Fitness multiple times, explaining the misrepresentation at the time of sale and providing proof (agreements (I never agreed while discussing, but signed by misleading)) and screenshots(No proper receipt for payments). Instead of addressing the issue of misleading sales practices, their responses only repeated generic contract policies and avoided the actual concern. Even after several follow-ups, I have received no response from EdgeCares regarding the misrepresentation. It’s disappointing that a brand like Edge Fitness does not take accountability when customers are clearly misled at sign-up. Please double-check every line before signing anything, and do not rely on what staff verbally promise you — the reality may be very different. The Edge Fitness Clubs might reply to you, but they do not actually care about anything. They keep on repeating the same thing about the policies being properly documented, but never admit or address the issues of time of sales misrepresentation.

Marcie Woodard

It was a pretty good gym with great customer service until just recently. Haven't seen some of the friendly familiar faces up front in the late afternoons & evenings. Lots of new staff & turn over. I like working out late, so knowing the staff makes me feel more comfortable. I'm thinking about going back to an all female gym again or just starting to go to the group classes elsewhere. Corporations should talk to the customers before letting go good employees who are friendly, trustworthy & make the guests feel welcomed & and safe, especially when working out from 11pm-midnight. That tall kid even made sure I made it to my car a couple of times, and the shorter guy who worked with the taller one all the time who might be just working a different shift would always say hello & goodbye to me. My friend said she still sees him when she works out early. The tall kid is in one of the pics I posted of my protein shake. The housekeeper was very nice to. She was just VERY loud while she did her job. Every door was slammed in the locker room. Nothing was ever opened & shut gently so if you were trying to relax in the sauna or had a headache and just trying to get past it so you could get out there to work out... forget it if she was cleaning. She did clean. It was always spotless. I just could never understand why she had to slam bang into everything. Even the vacuum slammed into the bathroom door or the mop machine or whatever it was she used to clean the floors. Plus, she didn't typically knock she just barged in. I had to block the door twice while on the toilet to keep her from walking in. She always had a smile on her face, though & was kind, so it was too hard to say. "Hey , stop slamming into stuff." If she was an unkind person & didn't seem to like her job I may have said something to her. If you did mention it...you may have to have it posted in Spanish. I don't think she spoke fluent English. Thank God for housekeepers though.