The Flat NYC - Hotel & Event Space New York

We stayed at several hotels in New York, and Nine Orchard was our second stop — it turned out to be one of the most memorable. The design and furniture felt thoughtful and charming, with a sense of refinement that made the space very special. I especially loved the furniture, which I believe is in collaboration with BDDW — the classic yet elegant design and spacious rooms left a strong impression. Breakfast was delightful, and in the evening I met friends who live in New York, and we had dinner together at the Corner Bar — the food was delicious, and the service was excellent. The staff were consistently kind and attentive. Even though English is not my first language, they listened patiently and explained everything again in a calm and friendly manner, which made me feel very comfortable. Overall, it was such a warm and seamless experience. It reminded me of what true hospitality should feel like — genuine, attentive, and comforting.

The standard for 5 stars has really fallen in NYC. Nine Orchard is unfortunately no exception to the trend. ||The experience was ruined within an hour of arrival. For starters, we called ahead to ensure our early check in would be honored and the room available. We were told the room was unoccupied the night prior, and to come by the hotel anytime to check into the room. We arrived at 2pm (standard check in is 3pm), yet we were told our room wasn’t ready. ||We then checked in to our Supreme view king to find it looked NOTHING like the photos online. Our room did look identical to the studio king room photos and layouts. The supreme view king has a living room with a couch in every photo. The studio king does not. The hotel tried to convince me that I was indeed in a supreme view king room… but clearly it was a lie. Eventually they agreed to move me to the correct room (the next day). ||Poor check in process and some shady tactics with the rooms. Beware…. MAKE SURE TO CONFIRM THE EXACT ROOM LAYOUT AFTER BOOKING THEY WILL TRY TO SNAKE YOU

I've stayed here several times, and always had an awesome experience. Reception: Probably the best group of people I've interacted with throughout my travels around the world. I don't know how they did their hiring, but every team member at reception is friendly, professional, responsive and take pride in their work. All of them deserve raises. Serge especially deserves a shoutout for always being on point with everything throughout my stays here. Also thankful for the bellboys who always offer to open doors and carry things. Cleaning service: Cleaning staff are all very friendly, and they're always professional but fast. They even give you cookies and water every evening, a small gesture but makes you feel at home. Rooms: Very well designed to invoke a sense of homeliness. I'm very sensitive to feeling uncomfortable outside of my own home, but this is the only hotel in NYC that doesn't give me that feeling. Every light's brightness can be adjusted, AC is easy to operate, furniture are sturdy and minimal which is a important point because that means they're easy to clean so you won't find uncleaned spots.