The Gryphon Pub

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Dean Paul Chambers

I am a staff of a business place in the same complex as your restaurant. ,A team of us who often purchase lunch, breakfast and even dinners to go on any given Fridays. We tried to get your deal 1/2 off wings on Jan,28, 2026 and was told we have to dine in in order to access the Wednesday deal , because its a business. People dine in ,so the can purchase drinks and other items, is what the lady who answered the phone said. Now we are only on lunch break and trying to order ahead and as customers and fellow tenants it was appalling the customer service we received simply because we are not able to dine in. No flexibility , your staff even indicated, that not even she gets a consideration. this was a simple ask, just ask us to purchase drinks if that is the issue ,as we certainly intended to. I understand this is a business, but poorly operated where customers are concerned and treated with no consideration. Please understand that I am quite aware you wont miss our measly support, but its worth mentioning for others to see who we spend with and their attitudes towards us. Shame on Gryphon Pub Whitby !! I will never return to your restaurant, this was very eye opening and sad, I wasn't asking for a free meal just a consideration and we got a stern and unprofessional staff telling us why it cant be done and how its at a lost selling wings like this and a whole epistle. There was no I'm so sorry, if i could I would, zero customer service just stern and rude and a rude tone. investing in some customer service would greatly help your team who is greatly lacking. SHAME ONYOU GUYS!!.

Amber-Lynne Hill

I’ve been here a few times for karaoke but I wasn’t happy tonight, the 2 waitresses on duty never came back to ask us if we needed any additional drinks, we constantly had to go up to them to order. Some of my drinks tasted like they had no alcohol. All the drinks were slightly higher priced than what they said on the menu (they should update this to reflect current price) my friend was charged for someone else’s drink and had to explain it multiple times to them. A simple apology would have been nice but none was given. I enjoy the karaoke here but I really feel the service and drink quality is lacking. Unfortunately I didn’t feel like a tip was earned tonight at all.

Ri

I visit the Gryphon for the wings and great pub atmosphere. Look online for wing specials on weekdays and during games. Their food menu is extensive and I’d also recommend the shepherds pie and curry dinner. 🥧 🍛 Wings, Ribs & Appetizers are great too. 🍗 🥕 They draw a fun crowd for sports games, off track horse betting and live music. Service is awesome, bar tenders & servers do a great job at making sure you have a great time and always have a full drink! 🍻

Shah Takvir

Had Friday steak dinner, and stir fry chicken. We asked for medium well done and it was perfect except the edges of the steaks were burn and tasted burnt bitter. Otherwise everything was great, the service is amazing. The servers were too good, that’s why could not tell them that the steak was burnt on the edges. Will come back for the nice cozy environment.