The Hornet Bookstore

I took two online classes at CSUS in the fall. I decided to come into the bookstore and purchase the textbooks needed for the class in person. Physical textbooks makes studying easier for me rather than reading for hours on a screen. I ended up renting the books. One you could not buy and that was the only option. The other was half the price to rent it. I completed my classes and came into the bookstore to return my books. The person who helped me struggled to check them in. I asked for a receipt or some sort of proof. He couldn't figure out how to print it. He tried to call a manager but after several minutes it became clear there was maybe two other people total working in the store. I was not the only person in there having issues. After multiple attempts to get help, I had to leave for an appointment. The cashier assured me my books were checked in. Here we are now several months later and I am dealing with a collection agency saying I did not return my books. They charged me the entire cost and told me I can keep the books. The same books I no longer have in my possession I can keep. See the issue with this? Not only am I being charged but not having the books on top of it. Nobody at the store is helpful. You call and it rings and goes to voicemail. You leave messages and nobody calls back. Nobody working for the company who owns the bookstore, Follett, is helpful. I am now working with my credit card company to dispute the charge. If you have the option to get your text books absolutely anywhere else I recommend it. Do not purchase anything from this place. Absolutely the worst customer service. Mike, who is the manager is as incompetent as they come. Do not believe a single word that comes from his mouth.

I have been there only once and I might go there again. The last time that I went was back in Spring 2024. That bookstore has many options for us all to get what we need. The people who work in the bookstore give great customer service skills.

Downstairs section is incredibly well stocked with clothing and accessories and stuff you might need. Upstairs is where all the books you might want for your classes or stored. Organized by author last name. So easy to find. Staff was helpful and friendly. Bookstore is open on Saturdays so makes it easy to work around your schedule.