The North Face Simpsonville Outlet

On October 19, 2024, I purchased a pair of North Face outdoor shoes from the store located at 1155 Buck Creek Rd, Simpsonville, KY 40067, United States. On February 8, 2025, I returned to the store because the edges of the shoes had worn out. However, the store employees did not treat me well and forced me to fill out a form, stating that the shoes needed to be sent to the factory warranty center. Later, the factory informed us that since more than a year had passed, the shoes would not be covered under warranty. However, they also mentioned in their statement that if we had a receipt proving that less than a year had passed since the purchase, the shoes could be refunded. We have had the shoes for less than six months, not even a year, and we are now in a difficult situation. When we returned to the same store with this statement, the employees mocked us again, claiming that the shoes could not be refunded because their production date had passed. How are we supposed to know the production date of the shoes we purchased? If the production date has expired, why is this store selling and displaying outdated products? I will report this injustice to all relevant legal authorities. I will share our experience on Instagram, Facebook, and X. I will make sure everyone in America hears about this unfair treatment.

Our first visit, clean and nicely decorated for the holidays. Nice variety of stores, convenient directories to locate stores, convenient and clean restrooms, and we found some bargains, a good visit.

We love this North Face store. We stopped in and they were running crazy good deals on several clothing items. We were able to pickup some birthday gifts while we were here. The employees were also helpful with signing us up for their reward program and issuing a coupon code that we could use!