The Right Choice Air Conditioning And Plumbing

I had an excellent experience with AC Wizard, and especially with their technician Mr. Fuller! After another contractor sent by American Home Shield told me that my blower motor was “obsolete” and could not be replaced, and tried to charge me $3,700 to replace the entire air handler, I refused to accept that diagnosis and requested a second opinion. After some back and forth with AHS, they agreed to send AC Wizard out without charging me another service fee. AC Wizard sent Mr. Fuller and he was very friendly, patient, and extremely professional from the moment he arrived. He took the time to explain what he was doing, answered my questions clearly, and was even kind and engaging with my kids, which I really appreciated. Most importantly, Mr. Fuller was able to replace the blower motor, something I was previously told could not be done. The repair was completed successfully, my heating/AC system is now working perfectly again, and I had no out-of-pocket cost beyond the standard $125 AHS service fee. This experience showed me the value of getting an honest second opinion. AC Wizard earned my trust, and Mr. Fuller did an outstanding job! Thank you, Mr. Fuller, for your professionalism and excellent service!

Worse service ever and they were not interested at all in trying yo make this matter right!! I only used them because it’s who my home warranty sent me to I’d rather had used the bigger more experienced companies but you live & learn! Long story short they sent someone out after a couple days of having to order part he came back replaced part and then a couple weeks later ac start doing same thing but worse this time we had to call out fire department & medics cause we thought it caused a gas leak! So I didn’t have days to wait on getting them back out here so I went with my first mind this time and called one of the bigger highly rated companies they came out same day! And before removing anything called my husband & I up to show us the problem the piece just replaced by AC “non-wizards”was completely installed wrong!!! They didn’t even used correct screws & one part they didn't even bother to place a screw in! So that piece fell started rubbing against another piece & started to burn I can only imagine what would’ve happened if we hadn’t been home when it happened to immediately shut off system!! So now we had to pay an additional $620 to the new company for a new piece & to reinstall!! Who has money to waste in these hard economic times! So if you don’t want to waste your money don’t use this company! I have pics, video & written documentation!! And this new better experienced company wouldn’t touch a thing until they showed & proved all this to us because they knew we had just had AC wizzards out to replace the exact piece!! Texas is too hot & times are too hard to deal with ac companies trying to get over!!! Highly Do Not Recommend!!! I’ve also filed complaint with BBB

VERY UNPROFESSIONAL – DAMAGED MY AHS WARRANTY CLAIM AC Wizard was sent by American Home Shield (AHS) for a second opinion, and the experience was extremely disappointing and damaging. The technician did not perform a complete inspection and refused to check the evaporator coil, even after I explained that the first AHS contractor identified that as the issue. He asked me to sign a document and clearly said it was only to acknowledge that he was present. There was no explanation that the wording could later be used to claim “neglect” or affect my warranty coverage. I was shown no photos, no test results, and no evidence of debris or buildup. Only afterward did I see paperwork stating “neglect,” which was never discussed or supported. This incomplete and undocumented report is now being used by American Home Shield to deny my claim, exposing me to significant out-of-pocket costs. A second opinion should be thorough, transparent, and unbiased — this was rushed, careless, and poorly communicated. Because of AC Wizard’s unsupported conclusions, a legitimate AHS warranty claim was denied. I would strongly caution anyone relying on a home warranty to think twice before trusting this company.