The Smile Collective Dental Clinic Dr. Jacqueline Geroche & Associates

I have never encountered such an unprofessional and disorganized administrative process at a dental office. The front desk and scheduling systems seriously need review — and new staff who understand basic communication and patient management would make a huge difference. I booked two appointments for myself and my husband — a cleaning for me and fillings for him. When I called to confirm, the receptionist assured me both were scheduled for Saturday, September 20. However, I never received any confirmation email or text. On the day of what I believed was my appointment, I called to say I was running a few minutes late, only to be told that my appointment was actually booked for September 27. Fine — mistakes happen — but I still don’t understand why I didn’t receive any confirmation until a week later. During my husband’s appointment, he was only able to get 2 of his 6 fillings done because “the mall was closing.” This is something that should have been communicated ahead of time so we could have scheduled appropriately. To make matters worse, I rescheduled my cleaning for October 4, arrived for my appointment, and was told it had been canceled because I hadn’t confirmed by phone. While I did receive a text asking me to confirm within 48 hours, there was no follow-up message to inform me that the appointment would be canceled — until I was already standing there. They even sent a text at 3:15 p.m. notifying me of the cancellation when my appointment was at 3:00 p.m. Three separate issues like this clearly show that their administrative process is deeply flawed and that they do not value patients’ time. I’ve been getting my teeth cleaned every six months for over 20 years and have never experienced anything like this. My family and I will be taking our business elsewhere.

The worst dental experience I have ever had was with hygienist Usma. She was highly unprofessional, lacked basic communication skills, and constantly made inappropriate and offensive remarks. Shockingly, she even made racist comments and, as a woman herself, spoke disrespectfully about childbirth — absolutely unacceptable behavior in a healthcare setting. She was unwilling to explain what she was doing during the procedure, instead getting overly personal and intrusive. This level of conduct is appalling and raises serious concerns about her fitness to be in this profession. I strongly urge management to thoroughly assess her behavior because patients deserve respect and professionalism, not this. On a positive note, Catrina at the front desk was very kind and professional — she humbly waived my X-ray charges, which I truly appreciated. However, I was supposed to receive a root canal quote from the team and never heard back. Overall, this was the most pathetic dental experience I’ve ever had. Patients should be very cautious before booking here.

I had a very pleasant experience during my recent visit. The Doctor was professional, attentive, and explained everything clearly. The staff were friendly and made me feel comfortable throughout the appointment. The clinic was clean and well-organized. I truly appreciate the care and attention I received. Highly recommended!