The Spa at Four Seasons Resort Whistler

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Mindy Stannard

I had a pedicure and facial and those services were amazing as was the lovely person that took care of me during my services. This post is a warning to avoid the Spa at all costs unless staying at the hotel. My booking email specifically states if you get a facial or massage that you can use the pool area. The email then referenced that the Spa itself (not the pool) may have blackout dates. After receiving the email I called the hotel 5 times to try to get in touch with the spa before getting someone in the Spa (who told me to arrive an hour early so I could use the pool and confirmed my appointment). The concierge at the hotel had no information she could provide when I reached her prior to the Spa desk itself (I called her after my repeated calls to the spa with no one answering). When I arrived for my appointment I was treated very rudely and told "locals" cannot use the pool (I am not a local). I asked to leave and was told not to leave and that "this one time" I could use the pool. I asked to leave again, and was made to understand I would be charged for services if I did so. I was extremely uncomfortable and although the facial and pedicure were great the rest of the experience was horrible. I called a car from my hotel to pick me up and left quickly at the end, talking to an assistant manager for the hotel on the way out about my experience. That was Wednesday. As of today (Saturday morning) I have received no follow-up. There would be really no issue for me if the details of my appointment had been made clear and if rude comments had not been made to me. I am staying at another hotel and just would have arrived later for my appointment and hopefully not have been treated so poorly. I recommend the Spa at Nita Lodge highly, where they are welcoming and take hospitality seriously.

Rebecca R

Absolutely phenomenal. My friend and I enjoyed 2 days at the spa & the staff is exceptional. Great service, they’re in great moods, so kind. Would recommend ten times over. If you buy a treatment, you get spa access and complimentary valet.

Jasmine Hogan

Luxury from start to finish. Just outside the main village, the Four Seasons is easy to get to. They even offer free parking if you need to drive. The facilities are immaculate and the staff are ever helpful. By booking a treatment you get a free bath robe and slippers as well as unlimited towels and access to the resort's outdoor pool and hot tub. They also offer a great selection of add-ons to their standard treatments if you're looking for something extra.

Justin Sena

The hot tub is their featured image on their website, yet they don't give guests of the spa access to the hot tub! Tried booking a nice gift of a couples massage spa treatment, but they don't offer spa amenities. Why would you charge guests of the spa full price when you are only providing partial services? Following your logic, here's partial stars in return.