The Substation

I'm not someone who does reviews often, positive or negative, but this is an absolutely predatory company. Contracts are locked in for a year and there is no way to break out, despite not paying in advance. In my case, my company no longer needed to use the coworking office space but my personal card had been used to set up the account which was then reimbursed. So I preceded to be billed for another 6 months for something I wasn't using and couldn't get reimbursed for. After that, despite puting in a request to cancel my membership once the year term was up (since that was my only option) I discovered that I was STILL getting billed and they autorenewed by membership anyways. I am still continuing to fight now to get out of ANOTHER 12 months of having my card billed every month. Never experienced anything like this. Spaces is owned by a global campany named Regus incorporated in Luxemburg and on the London exchange. When you call their number and opt toward billing, there is no human on the other end -- they tell you to contact your local coworking office staff then hang up. The local staff have no authority to take action, everything is sent up a ladder that customers are blocked from accessing. Do not sign their contracts. Find another option.

Good location. Staff was very friendly. Offers many different options for rental spaces. Bathrooms were very clean. Only issue was trying.to get audio in the room via Zoom. Never got it figured out.

The last time I walked in there to use coworking space with my membership, the front desk attendant looked at me, went back to her work, and then finally a couple minutes later coarsely asked 'What do you want?' -- very strange. The few times I have been to this location, the coworking areas have had what seem to be staff from the dedicated office spaces regularly coming in there to conduct zoom interviews, so it's exceptionally noisy. Additionally, Spaces-Regus claims that when I signed up for a 6-month trial membership that I'd consented to 3-month termination notice although they can't confirm that with documentation. They've also been unable to help me with cancellation despite my repeated messages over several months that the app has no option to allow me to do so. I've come to expect this hassle from terminating a gym membership or cable service, but not from a coworking company. I've had positive experiences at many of the centers, but the costs have outweighed the benefits, and I regret signing up with Spaces/Regus.