The Sui Store

Not available.

Crystal

I am not sure if the brand owners themselves are the ones telling their staff to mistreat or speak down / speak rudely to customers in order to "draw the line" for customer requests (but a quick look at Glassdoor will tell me this is likely justified) but I will always remember the one staff-turned-influencer-content-creator on their brand page that started out as a part timer in their store. Extremely rude and refused to serve multiple customers during my visit, and I was shocked to see that she ended up being a face splashed across the brand's social media pages and being extremely chummy with the owners. If the owners and their favoured staff members cannot be humble about their products and brand beginnings, that's just plain disappointing.

desmond tan

Relatively small seating area. But placed at a good spot where you can still see your partner trying out clothes to show you. Minus 1 star due to limited seating.

regina H

Something needs to be done about their customer service. Received a defective dress (holes everywhere) and they refused to let me exchange in store. It was so hard to get hold of the dress, CNY is approaching, and now I need to wait for them to refund me store credits, and forced to choose among what is available online. It wasn’t even my fault that the dress came defective?! Ridiculous.

Apple Cheese

The clothes look nice. After buying 2 pcs in outlet, using that size as reference and made about SGD550 purchase online which many of these not available in stores. It turned out quite a number need change sizing and I requested to do size exchange. It is not allowed in stores and many are not allowed by sending back to warehouse either. Hence around SGD300 of the purchase are gone. This policy and customer relation is essentially not welcoming returning customer and give you a sense of f off yourself.