The Wedding Jewellers Co.

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Anna Parisien

I purchased a Swavorski ornament from this location, and when I got home, I noticed it had a chip on one of the crystals in the center. I called the store right away and let them know, and that I would be in the next morning to exchange it. When I arrived the next morning I was greeted warmly and I had no issues explaining the issue whatsoever, as they already had another one ready for me and made it such an easy swap!! Needless to say I left there SUPER HAPPY AND IMPRESSED!!!!

Jana El Boustani

I bought my wedding diamond ring from Charms Diamond Center just two years ago. Unfortunately, due to an accident, my ring got damaged. I spent the entire day looking for it and finally found it late at night. I was devastated but comforted by the fact that I had been told my ring was fully insured (as long as I didn’t report it lost). This gave me peace of mind over the years and encouraged me to wear it daily, knowing I’d be covered in case something ever happened. I traveled all the way back to Canada specifically to get the ring fixed through them, expecting them to honor the insurance they implied I had. But when I arrived, I was completely shocked by how I was treated. First, they told me they don’t fix significant damage, only minor things like tightening tongs or resizing. That was the first blow. Then came the real kicker: they quoted me a price to repair the ring that was basically the same price I paid for the entire ring! When I expressed how ridiculous that was, they tried to guilt-trip me with, “Doesn’t this one have sentimental value for you? It should be priceless!” Of course my wedding ring has sentimental value, but that doesn’t mean I should throw money away. I suggested keeping the damaged one for memory’s sake and buying a new one, and they made me feel like I was being unreasonable. It honestly felt manipulative. As if that wasn’t bad enough, they offered to buy back my $4,000 valued ring for $200. I was speechless. That’s the value they put on something they themselves sold me just two years ago? I left incredibly disappointed, hurt, and honestly a little betrayed. I trusted Charms with one of the most meaningful purchases of my life, but their customer service, their lack of accountability, and their cold, transactional attitude left me regretting that decision. Be cautious if you’re thinking of buying from them. They seem supportive until something goes wrong, then you’re on your own.

Hcb

Charm will always be my go to for jewellery. I have some of there Tuscan gold collection (male) and it gets compliments all the time, especially the chain. I visited this location as I recently purchased a piece online and the latch broke unfortunately. This location was able to help me process a return without my receipt and just an email for the order confirmation. I will certainly return 5 stars. Also prices are much more reasonable than People's, the item I purchased costs $170 more at People's jewllers for the same piece.

Katie Rogers

Horrible customer service. We visited this store a few days ago and immediately felt uncomfortable due to the behaviour of one of the staff members. Rather than greeting or assisting us, he followed us very closely throughout the store, watching us intently the entire time as if we were going to steal. Since all the merchandise was behind glass, it was unclear why we were being monitored so closely. At first, I assumed he was trying to be available in case we needed help, but he never spoke or offered assistance—just hovered right next to us, staring us down and making us feel more like suspects than customers. What made the situation worse was that there were several other shoppers in the store that were left to browse freely. We appeared to be the only ones receiving this kind of attention, which felt especially uncomfortable given that we were the only people of color in the store. I don't want to jump to conclusions, but the disparity in treatment was hard to ignore. We had come in intending to buy a meaningful Mother's Day gift but ended up leaving due to how uncomfortable we felt with this worker. We ultimately spent over $6000 at Michael Hill on jewellery for my mother, where the staff was far more helpful and respectful. I can't recommend Charm Diamond Centres based on our experience. Overall, very poor customer service and an unwelcoming atmosphere. Save your money for somewhere else.