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Ashlee

I’ve worked with multiple realtors in the past, but we had a particularly disappointing experience with Ray. From the beginning, the process lacked clarity, and communication with him was inconsistent. I had to move quickly to start a new job and called him as soon as the property was listed and applied within minutes of viewing it. He seemed polite and I trusted his word when he said he’d follow up soon after we submitted the application — but I heard nothing. I followed up for days but no response. Days later I finally received this: “Hello, thank you for your interest in the property. We received multiple applications, and the owner has decided to move forward with another application based on the order in which it was received. Sorry, we could not help with this!” Why the dishonesty about it being based on the application order? I had offered to increase the rent but I doubt that my raised offer was even communicated to the owner. This clearly wasn’t in the owner’s best interest either. The process was misleading and unnecessarily confusing. Later I realized this seems to be the norm with this broker based on past reviews. Thankfully, we later worked with another agent who was amazing, super responsive, and ultimately helped us secure a luxury unit. And we got approval in less than 12 hours!

Jeff

I had a disappointing experience working with broker Ray. This was the first time in my life I received a message like this from an agent: "FYI, we have received multiple applications. Would you like us to submit yours at the asking price or slightly higher? It is up to you, just let us know." I liked the apartment and especially that I just moved here and really want to find a place to live before my new job, so I kind of have to offer a slightly higher price. However, a few days later, I was told: "We received multiple applications, and the owner decided to move forward with another applicant based on the order in which it was received." This was confusing and frustrating. If the decision was based on application timing, why ask people to increase their offer? It felt misleading and made the process seem unfair and opportunistic. After this, I worked with another agent to find a different apartment. That experience went smoothly and professionally — just like every other time I’ve rented. Even though there were also multiple applications, no one asked me to raise my offer. I got the place based on a fair and transparent process. If Ray’s approach is standard for him or his company — encouraging higher offers while selecting based on submission order — it wastes applicants' time and fosters an unfair rental environment. It feels like a tactic that benefits the agent while putting unnecessary pressure on tenants. Disappointed.

Xiaoyan Zhang

Property leasing is not rocket science, but Ray approaches it differently than those traditional property management companies where multiple individuals are often involved with doing a thing called a "job." Ray runs a business and provides an end-to-end service that speaks efficiency, professionalism, and responsiveness. He managed to lease my unit out with one showing and handled prospective tenants, HOA, and my requests with courtesy and results. I highly recommend him.

Jee Hwang

Ray was extremely helpful during our process of renting a home of one of his clients. The process was very smooth and without any surprises due to Ray’s responsiveness and professionalism. We were glad to have worked with him and recommend him highly!