The Willow Label Plaza Singapura

Tery Lou

Tiffany was absolutely sweet and so helpful when I visited the store. She recommended an item that I ended up trying on right away and I loved it! It’s clear she knows the products really well. It was such a pleasure meeting her, and I truly appreciated her excellent service. 😊

Rochelle

Clothes were not cheap, $45 for a jacket that is thin, with uneven sewing lines. Take note: The customer is forced to fast check the item at the payment counter, as ONLY the payment staff can give customers a new piece, hence customer is not allowed to take their own time to check the item properly because of the queue behind the cashier. Unpleasant experience for the premium price paid. The checking of items at the counter also makes the queue to make payment long. Stupid system

Si Ling

Tiffany and Esther were so sweet and helpful in store today! Very spot on with size recommendations and even provided styling advice. Had a great conversation during the store’s non peak hours with them, and this is why I shop so much at TTR. <3 thanks TTR for such a great shopping experience always, and always hiring such personable staff

K T

Backwards policy and lack of efficiency for online orders. Buy online at your own risk because refund for store credits will incur a charge of $4 to get it delivered back to their warehouse(?). To add to the frustration, you do not have the option to exchange items in their physical stores either. I got a total of three items but I wanted to get a refund for the baby tee because it wasn't fitting well around my arms but I was notified by the staff after I made my way down to the Orchard Gateway outlet that refunds will cost $4 and that this amount will be deducted from my store credits after it has been approved. Now I have a shirt that I cannot wear. Will not be purchasing from their online store anymore and from their physical stores any time soon. It's a shame because their bottoms really suit pear-shaped bodies like mine and the nearest outlet don't carry the full range of products for me to try-on in store. The exchange period is so short too? Imagine going all the way to Jewel to shop the full range and having to rush back there within 7 days for an exchange should there be any issues. Also, considering the price I paid for the Callas Cargo Skirt $49.90, I shouldn't be dealing with unsightly stitches and having to trim loose threads from it like some cheap Taobao purchase. The skirt is also already starting to look worn out after first wash (light handwash with mild soap btw). Disappointing first purchase. Edit: Had to pick out some of the threads with tweezers. I couldn't cut most of it because it would unravel the entire row of threads. It's so badly sewn. Edit 2: Customer support team was quick to rectify the issue and offered a refund for the skirt. Thanks Sheryn for assisting!