Titan Brands

If I could post less than 1 star, I’d do that. I bought the Titanbrands “heavy duty” 6,000lb capacity clamp on forks. The first time I used them to unload my trailer of a load of roofing steel, they broke, dropping the load. I believe I had about 2,500 lbs total weight. The worst part of my experience was dealing with the “warranty department”. After providing them with a detailed accounting of what I was doing, and my explanation of how the forks broke, along with pictures- they denied my claim, saying I had depressed the forks into the ground, and said I had “misused” the forks, denying my claim.

BUYER BEWARE‼️ I recently purchased several items from Titan Fitness. I didn’t like their build quality, they weren’t what I expected. I contacted customer support to initiate a return, only to find out that I was responsible for paying return shipping AND a 20% restocking fee. This was never made clear during the purchasing process. For a company selling heavy fitness equipment, you’d think they’d offer a more reasonable return policy. Instead, my only option was paying a significant amount just to send the items back with an added 20% restocking fee. Extremely disappointed with their customer service and policies—beware before purchasing!

I ordered the Adjustable Pallet Fork Grapple. Ordering was easy and shipping was quick, with great communication from the 3rd party shipping company. Before ordering I read the reviews for this product. Multiple reviews said the attachment screws were to short, not allowing you to tightly secure it to your forks. Second, there was no provision to secure the upright to the brick guard. Causing the unit to flop back and forth. Also before ordering I contacted Titan, which took several attempts through multiple methods before I got a reply, and asked if improvements were made to address these issues. I was told, yes. After I received the unit and attempted to install it on my forks, it was obvious that no improvements were made. I then contacted Titan, which again was a long drawn out process. Over a 10 day period I received several canned answers, with the final one being "there is nothing wrong with our product." I ended up spending several hours making revisions to make this unit work.