TONI&GUY Sri Lanka

I had a great experience at this salon! They did an excellent job with my hair – exactly how I wanted it. The staff was friendly, professional, and made me feel very comfortable throughout. Their hospitality was truly impressive. Highly recommend!

Toni&Guy Colombo is a very luxuries and Cousy place to get done a hair cut. Nice welcome, fallowing all the formalities before the cut very smooth way. Ambiance is very comfortable too. Specially Senior Hair Stylist “Mr Samantha” doing an awesome job always.

I dislike leaving poor reviews but after some disappointing experiences I felt that I must. TL;DR Over the last 2 years or so I have been here 4 times - 3 Keratin treatments and 1 hair colouring. In general stylists here are a hit or miss. Same goes for the assistants (they can either give you a very good massage or burn your scalp so much it will peel the next few days). If however, you do end up with a shoddy job, you can kiss your money and any hope of getting it fixed goodbye unless you stand your ground and demand for proper service with management/reception. Such a shame that good service and accountability is not the norm. Below are my experiences in chronological order. - Keratin #1 (Male stylist #1) Great experience. - Keratin #2 (Female stylist #1) Horrible 7 hours of my life. The stylist and assistant kept burning my scalp and pulling my hair so much I almost cried due to the pain and stinging. I was so relieved another male stylist took over the blow dryer towards the end. The female stylist had the audacity to suggest some more services which I declined. - Keratin #3 (Male stylist #1) Decided to give it another go with the first stylist. Good experience. - Hair colouring (Male stylist #2) Went for a full head colour but the stylist recommended doing only a root colour due to a previous dark colour I already had. I appreciated his honest opinion. However, after the root colour I could see that it was too light. Over the next few days it became even lighter to the point that there was almost no difference from before the colour. When I complained to get it fixed, customer service said that I should have raised it on the day instead of waiting. I don't know how she doesn't know that hair colour lightens after washing but a proper dye job shouldn't wash off after 8 days. The stylist fixed the mess on another visit with a cheaper brand hair dye but then they tried to charge me again! When I refused to pay, customer service then tried to blackmail me by claiming that if I don't pay they will deduct it from the stylist's salary. Needless to say I won't be returning.